Residential Lead HVAC Service Technician

Location: Danbury, CT

Job Title: Residential Lead HVAC Service Technician

Are you a highly proficient HVAC Service Technician ready for a leadership role? We are seeking a reliable professional with a required Connecticut D-2 license to manage complex residential service calls, provide expert diagnostics, and mentor junior technicians. If you are focused on technical precision and superior customer satisfaction, join our winning team!

In your role as the Residential Lead HVAC Service Technician, you will be the primary technical expert responsible for diagnosing, repairing, and maintaining residential heating and cooling systems. You will lead by example in the field, ensuring all service work meets the highest standards of quality and efficiency.

Responsibilities and Expectations

• Lead and execute advanced diagnostics, repairs, and maintenance on a wide variety of residential HVAC systems (furnaces, heat pumps, AC units, boilers, etc.).

• Act as the senior technical resource on the service team, providing expert guidance and mentorship to less experienced technicians during complex service calls.

• Ensure all service work adheres strictly to manufacturer specifications, local codes, and safety standards.

• Provide exceptional customer service by clearly explaining system issues, repair options, and preventive maintenance plans to homeowners.

• Utilize company-provided iPad and smartphone for efficient service documentation, work order management, and professional communication.

• Ensure the company vehicle is fully stocked, organized, and properly maintained.

• Complete all service-related paperwork accurately and promptly, including warranty forms and detailed reports.

Requirements

• Required: 3-5 years of experience in residential HVAC service and repair.

• D-2 (Heating, Piping & Cooling Limited) License is REQUIRED.

• Demonstrated experience in taking ownership of jobs, providing high-level diagnostics, and leadership or mentoring.

• Strong technical knowledge of residential HVAC system components, electrical systems, and refrigeration principles.

• Proficiency with technology, including using an iPad and company smartphone for daily job management.

• Must have a valid driver's license and maintain a clean driving record.

What Can We Do for You?

• Competitive Pay of $30.00 - $45.00/hr (Depending on Experience and License).

• Company Phone and iPad provided for efficient job management.

• A stable work environment where your leadership is valued.

• Continuous professional training and development opportunities.

• Medical, dental, and vision insurance

• Long-term disability, short-term disability, and company-paid life insurance.

• 401K plan with company match.

• PTO and paid holidays.

The compensation for this position is expected to range between $30.00 - $45.00 per hour. This range is a good-faith estimate, based on the qualifications necessary for the position, including experience, licensing, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, the expected quality and quantity of work, and internal pay alignment, as needed.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.

Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.