General Manager

General Manager

Department: Operations

Position Classification: Manager

Job Status: Permanent

Reports To: Location President

Location: Oklahoma City, OK

Position Overview

Entering an exciting phase of growth, our organization is seeking a dynamic, results-driven General Manager to lead the business through its next stage of expansion.

With an ambitious growth trajectory toward $25 million over the next two to three years, this opportunity requires more than a strong operational leader. We need a strategic business builder who can accelerate profitable growth, develop exceptional leaders, establish operational discipline, and create the organizational capabilities required to scale.

The General Manager will be accountable for the overall performance of the business, combining full P&L ownership, operational excellence, talent development, and strategic execution to deliver sustainable results. This leader must be equally comfortable developing a multi-year growth strategy, analyzing financial and operational performance, coaching frontline leaders, and working directly with teams to resolve business challenges.

The ideal candidate brings an entrepreneurial mindset, strong financial acumen, a passion for developing people, and a demonstrated ability to lead a growing home services organization through meaningful business transformation. Success in this role will be measured not simply by revenue growth, but by the ability to build a high-performing, profitable, scalable business with a strong leadership team and exceptional customer experience.

Responsibilities and Expectations

• Develop and execute a comprehensive business strategy to accelerate profitable growth, expanding the business toward $25M in annual revenue over the next two to three years.

• Translate strategic objectives into actionable business plans, measurable performance goals, and clear leadership accountability.

• Identify opportunities to increase market share, expand service offerings, strengthen customer retention, and drive sustainable revenue growth.

• Evaluate market conditions, competitive dynamics, and business performance to anticipate challenges and capitalize on emerging opportunities.

• Partner with the Location President and executive leadership to align business priorities, resources, and growth initiatives.

• Own overall P&L performance, including revenue, gross margin, EBITDA, operating expenses, budgeting, and financial forecasting.

• Analyze key financial and operational drivers to identify opportunities to improve profitability, productivity, and cost efficiency.

• Establish financial accountability across the leadership team, ensuring decisions support business performance and long-term growth.

• Evaluate investments in people, equipment, technology, and infrastructure to support business expansion and maximize return.

• Build, lead, and develop a high-performing leadership team capable of driving results and supporting significant business growth.

• Foster a culture of accountability, ownership, collaboration, continuous improvement, and exceptional customer service.

• Establish clear performance expectations, strengthen management capabilities, and develop future leaders through coaching and succession planning.

• Partner with Human Resources and Talent Acquisition to ensure workforce capacity, recruiting, employee development, and retention strategies align with business needs.

• Maintain a visible, engaged leadership presence that inspires employees, strengthens communication, and reinforces organizational values.

• Oversee all aspects of daily operations, including field service, installation, sales, dispatch, customer service, and supporting business functions.

• Drive operational efficiency through effective workforce planning, technician productivity, scheduling, resource utilization, and process improvement.

• Establish scalable operating systems, standardized processes, and performance management routines that support consistent execution as the business grows.

• Utilize ServiceTitan and key operational metrics to monitor performance, identify gaps, and hold leaders accountable for results.

• Ensure operational excellence across safety, regulatory compliance, service quality, fleet, inventory, and vendor management.

• Partner with Sales, Marketing, and Operations to align lead generation, conversion, service capacity, and revenue objectives.

• Drive improvements in sales effectiveness, average ticket, customer retention, maintenance agreements, and repeat business.

• Champion an exceptional customer experience through consistent service delivery, effective issue resolution, and continuous quality improvement.

• Strengthen the company's reputation and competitive position within the Oklahoma City market through customer relationships, community engagement, and service excellence.

Requirements

• Leadership Experience: 10 years of progressive leadership experience in operations, general management, or business leadership within a service-based industry.

• Trade Expertise: 5 years of leadership experience within residential home services, preferably HVAC, plumbing, electrical, or closely related trades.

• P&L Management: Significant P&L management experience with direct accountability for financial results, budgeting, forecasting, expense management, and operating margins.

• Scaling Track Record: Demonstrated success leading meaningful revenue growth, operational scaling (preferably scaling a residential services business from ~$10M to $20M ), and profitability improvement within a multi-functional business.

• Team Development: Proven experience building, coaching, and developing management teams and driving performance through other leaders.

• Field Operations & Analytics: Strong understanding of field service operations, technician productivity, labor management, sales effectiveness, customer experience, workforce planning, and operational processes.

• Financial Acumen: Strong analytical and financial skills with the ability to interpret business performance, identify trends, and make sound financial and operational decisions.

• Change Leadership: Demonstrated ability to lead change, manage competing priorities, and execute successfully in a fast-paced, growth-oriented environment.

• Software & Systems: Experience utilizing ServiceTitan or comparable field service management platforms.

• Operational Knowledge: Working knowledge of residential HVAC operations, service agreements, replacement sales, installation, and customer lifecycle management.

• Multi-Trade / PE Experience: Experience managing multiple service lines/trades or prior general management leadership in a high-growth, multi-location, or private-equity-backed services business is highly preferred.

What Can We Do for You?

• Competitive Pay & Bonus: Market value compensation package ($160,000-$175,000) with robust performance-based bonus potential.

• Paid Time Off: YOE service-based PTO plan.

• Comprehensive Healthcare: Multiple health, vision, and dental plans for you and your family to choose from.

• Retirement Match: 401(k) Retirement Plan with a 30% company match up to the first 6% of your contributed amount.

• Insurance & Protection: Company-provided Life Insurance, Short-Term Disability, and Long-Term Disability coverage.

• Specialized Programs: Flexible Spending Account (FSA), Employee Assistance Program (EAP), Legal Services, and Identity Theft protection options.

• Career Growth & Support: Professional development, coaching, and corporate learning network support.

• Work Environment: A dynamic, collaborative, engaging, and fun workplace culture.

The base compensation for this position is expected to range between $160,000 - $175,000 annually. This range is a good-faith estimate, based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate's skills, experience, the expected quality and quantity of work, and internal pay alignment, as needed.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.

Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.