Case Manager

The Case Manager ensures adequate assessment and development of all program participants. The primary responsibilities of the Case Manager include developing individual service plans, maintaining accurate case records, conducting satisfaction surveys, and providing follow-up services. They also assist with referrals, tracking individual goals, and exploring employment opportunities. Additionally, they ensure compliance with audit requirements and provide job coaching as needed.

Necessary skills for the Case Manager role include crisis intervention and de-escalation techniques, effective communication, and excellent customer service. Data analytics and reporting skills are essential when working autonomously and as part of a team. Bilingual skills are recommended, and maintaining good attendance is required.

• Participating and helping develop individual service plans in accordance with individual wishes.
• Communicating regularly with representatives of funding agencies and participating in ISP/team meetings.
• Conducting individual and family satisfaction surveys. Using data to improve the services for the individual.
• Maintain accurate and up-to-date case records, Salesforce Data, HCSIS information, and individuals’ attendance.
• Upkeeping of OQE, AO, and CARF audit requirements.
• Providing assistance with internal and external referrals and the hiring process of new staff.
• Providing follow-up services for individuals.
• Tracking monthly hours/goals for individuals served.
• Creating and Tracking IEEs and Disability Determinations for the Ability One program.
• Exploration of volunteer and employment opportunities for individuals
• Provide job coaching/coverage for direct care staff in the community as needed.
  
  

Other duties as assigned.

Qualifications

• Maintaining good attendance is required.
• Providing crisis intervention/de-escalation techniques and support as necessary.
• Fostering a positive work environment and staying flexible with work duties assigned.
  
  

Able to work autonomously and as part of a team when needed.

Education and Experience

• Associate Degree or B.S./B.A. Degree - One year working with persons with varying disabilities can substitute for a degree
• A valid driver’s license is required.
• Computer experience is essential.
• An acceptable SDIP/good driving record.