What are the responsibilities and job description for the Staff Assistant, End User Support - Worcester State University position at Worcester State University?
OFFICIAL TITLE: Staff Assistant, End User Support
SUPERVISION RECEIVED: Associate Director of End User Services
SUPERVISION EXERCISED: Day to day supervision of temporary or student support personnel
General Statement of Duties: The Staff Assistant for End User Support is responsible for assisting in the support of the University's end-user service technologies. In addition, this position supports both classroom and lab technologies and assists in supporting the needs of the IT Help Desk and Laptop Repair Depot.
Responsibilities:
(E) = Essential
1. (E) Responsible for assisting in the daily operations of student, faculty and staff laptop and desktop support.
2. (E) Image, set up, and deliver computers and peripherals across campus.
3. (E) Assist in the maintenance of labs.
4. (E) Assist in Help Desk ticket triage.
5. (E) Cover open shifts at the help desk and laptop repair depot, as necessary.
6. (E) Assist in classroom support.
7. (E) Assist in printer and point of sale support across campus.
8. (E) Create documentation for training and for IT reference purposes.
9. (E) Assist in the documentation of best practices, policies, and procedures for student laptops and campus computing support.
10. (E) Assist in the adaptation and integration of new end user technologies and services across campus.
11. (E) Assist in the training of part-time and student workers/interns.
12. (E) Assist in Orientations, Open House Events, and of the like.
13. (E) Stay up-to-date with potential security threats and viruses.
14. (E) Perform other duties as assigned.
15. (E) Demonstrates civility and professional, customer-service oriented behavior, worthy of emulation by other staff and students.
16. (E) Responsible for contributing to the WSU Strategic Plan.
17. (E) Responsible for contributing to Equal Opportunity/Affirmative Action objectives.
18. (E) Performs other duties as assigned.
Job Requirements:
Required Qualifications:
- Bachelor's Degree in Computer Science or 3 years of experience within IT.
- Experience with several operating environments, including Windows, Mac OS, Linux, ChromeOS.
- Experience with basic network technologies and protocols.
- Must have strong interpersonal and communication skills.
- Must be self-motivated and able to work without direct supervision.
Preferred Qualifications:
- Familiar with use of precision tools.
- Experience with the Microsoft Office Suite.
- Experience with Adobe Creative Cloud Suite.
- Ability to lift over 30lbs.
Additional Information:
This is a full-time, benefited, exempt, professional APA position. The firm starting annual salary for this position is $50,000.
It is the policy of Worcester State University that all employees be fully vaccinated against COVID-19 before they begin employment. Proof of the COVID-19 vaccine is required of all individuals hired by WSU, to be verified after an offer of employment has been made, and as part of the background check process. Prospective employees may submit a request for exemption based on a religious and/or medical basis, to Human Resources, after an offer of employment has been made.
Worcester State University offers a competitive benefits package that includes:
- a choice of 9 different pre-taxed, health insurance plan options
- a choice of pension or 401(a), and supplemental plan retirement options
- life insurance up to 8x the annual salary
- long-term disability coverage
- dental insurance
- 20 vacation days accrued per year
- 15 sick days accrued per year
- 5 personal days per year
- paid holidays
- tuition remission for self, spouse, and dependent children
- and more...
We are an equal opportunity/Affirmative Action Employer. M/F/D/V. Members of traditionally underrepresented groups are strongly encouraged to apply.
Salary : $50,000
