What are the responsibilities and job description for the Communications Dispatcher II ( 2 Positions) - Worcester State University position at Worcester State University?
OFFICIAL TITLE: Communications Dispatcher II
SUPERVISION RECEIVED: Shift Supervisor, following chain of command
SUPERVISION EXERCISED: May supervise student employees
General Statement of Duties: The Communications Dispatcher II primarily receives and prioritizes emergency and non-emergency calls and in-person reports from the community. The incumbent dispatches campus police officers to calls, monitors cameras, enters data into logs, answers the window, and writes parking passes.
Responsibilities:
(E) = Essential
- (E) Receives and prioritizes emergency and non-emergency calls.
- (E) Provides service window reception for purposes of information intake, parking pass requests, and general service.
- (E) Transmits messages from a radio communications base station in accordance with the rules and regulations of the Federal Communications Commission.
- (E) Monitors various radio frequencies to receive, evaluate, and forward information.
- (E) Operates radio transmitting and receiving equipment comprising a system of fixed stations and mobile units.
- (E) Maintains records and logs of information such as all messages received and transmitted, weather conditions and individuals or authorities to contact in emergency situations.
- (E) Searches files, both paper and electronic, to obtain information in response to inquiries.
- (E) Coordinates all radio communications including emergency systems, relays messages and instructions to mobile or fixed stations concerned and operates public address systems and paging devices.
- (E) Monitors security cameras.
- (E) Files, scans, completes, and processes paperwork as requested by supervisor and chain of command.
- (E) Oversees and monitors communications activities in order to ensure compliance with governing laws, rules, and regulations.
- (E) Provides on-the-job training to employees.
- (E) Maintains employee records to ensure compliance with agency requirements.
- (E) Prepares employee work schedules to insure adequate communications.
- (E) Demonstrates civility and professional, customer-service oriented behavior, worthy of emulation by other staff and students.
- (E) Responsible for contributing to the WSU Strategic Plan.
- (E) Responsible for contributing to Equal Opportunity/Affirmative Action objectives.
- Performs other duties as assigned within the Communications Dispatcher II classification:
- Classification specifications are available at http://www.mass.edu/foradmin/humanresources/classspecshrd.asp
Job Requirements:
Required Qualifications:
- Applicants must have at least one year of full-time, or equivalent part-time, experience in the operation of radio receiving and transmitting equipment.
- Ability to sit for long periods of time and monitor multiple screens.
- Ability to follow direction.
- Ability to comprehend, prioritize, and relay information, at times under pressure.
- Ability to communicate well, in both oral and written formats.
- Ability to answer the service window to take in reports of emergencies, complaints, and offer other assistance to guests, including writing parking passes.
- Ability to work overtime, extended hours, overnights, and on occasion, on short notice.
- Ability to perform essential functions of the job with or without reasonable accommodation.
- Ability to successfully pass a thorough background check.
Preferred Qualifications:
- Associates (or higher) degree in criminal justice or related field.
- Desire to grow in the field of criminal justice and interest in working towards a campus police officer role.
Additional Information:
Here at Worcester State University, it is strongly recommended that all employees be vaccinated against COVID-19 before they begin employment.
This is a grade 13, step 3, non-exempt, full-time (37.5 hours/week), benefited AFSCME position. The bi-weekly salary is $2,068.37 (annual salary is $53,777.62).
Worcester State University offers a competitive benefits package that includes:
- a choice of 8 different pre-taxed, health insurance plan options
- pension and supplemental plan retirement options
- life insurance up to 8x the annual salary
- long-term disability coverage
- dental insurance
- 10 vacation days accrued per year
- 15 sick days accrued per year
- 5 personal days per year
- paid holidays
- Free on-campus gym access.
- tuition remission for self, spouse, and dependent children
- and more...
We are an equal opportunity/Affirmative Action Employer. M/F/D/V. Members of traditionally underrepresented groups are strongly encouraged to apply.
Salary : $53,778