What are the responsibilities and job description for the Technology Support Specialist position at Worcester Art Museum?
Description
The Worcester Art Museum is seeking a friendly and customer-focused Technology Support Specialist to join our Information Systems team. This full-time, entry-level position plays a vital role in supporting staff across the museum by providing timely and courteous technical assistance. More than just technical know-how, we’re looking for someone who brings a strong customer service mindset and a genuine interest in building relationships across departments.
As the first point of contact for staff experiencing technical issues, you’ll provide support for Windows and Mac operating systems, Microsoft 365 applications, and basic networking concepts. You’ll respond to help desk tickets via phone, email, and in person, troubleshoot hardware and software problems, and maintain IT inventory. You will be reviewing and prioritizing tickets, coordinating with staff to schedule support, and using downtime to expand your technical knowledge or contribute to museum-wide initiatives.
Success in this role depends on your ability to listen actively, communicate clearly, and approach every interaction with patience and professionalism. We value candidates with backgrounds in customer service—especially in retail, call centers, or tech support—who understand how to de-escalate situations and foster positive experiences. Technical skills can be learned; what matters most is your commitment to supporting others and your ability to engage with a diverse and inclusive workplace culture.
This position reports to the Manager of Information Systems and works Monday through Friday, with a preferred schedule of 10:00 AM to 6:00 PM to ensure coverage across the museum’s operating hours.
We’re looking for someone who is self-motivated, curious, and eager to be part of the museum community. If you’re someone who enjoys solving problems, connecting with colleagues, and contributing to a mission-driven organization, we encourage you to apply.
Position Title: Technology Support Specialist
Employment Type: Full-Time, Non-Exempt
Department: Information Systems
Division: Financial
Reports to: Manager of Information Systems
Supervisory Responsibilities: None
Salary Range: $24.00 - $26.00 Hourly
Requirements
Key Requirements:
Exceptional Customer Service Skills
Candidates must be friendly, patient, and capable of de-escalating tense situations while maintaining a courteous and professional demeanor.
Strong Communication and Collaboration
Clear, respectful communication with staff across all departments is essential. The specialist must be able to explain technical issues in accessible language and work collaboratively within a diverse and inclusive workplace.
Self-Motivation and Initiative
The role requires someone who can manage their time effectively, prioritize tasks, and use downtime productively—whether by expanding technical knowledge or engaging with museum projects and staff.
Reliability and Professionalism
Being present, punctual, and dependable is non-negotiable. The specialist must consistently show up ready to support staff and contribute positively to the museum’s operations and culture.
About WAM
The Worcester Art Museum connects people, communities, and cultures through the experience of art. Our wide-ranging exhibitions tell global stories—from art made thousands of years ago to works being created today. The Museum’s collection of nearly 40,000 objects, assembled since its opening in 1898, provides a foundation to connect visitors of all ages with art, artists, and the ideas they spark. With strong ties to both our local community and the international art world, the Worcester Art Museum is an essential cultural venue for Central Massachusetts and beyond.
Diversity, Equity, Accessibility, and Inclusion at WAM: At WAM we are committed to building a diverse environment, one where staff feel a sense of belonging, and are valued for their contributions and the perspectives they bring. Please visit our Mission, Vision, and Values page to learn more.
The Museum is an equal opportunity employer committed to diversity.
Salary : $24 - $26