Manager, Laboratory Services

About the Role:

The Manager of Laboratory Services at Wooster Community Hospital is responsible for overseeing the daily operations of the hospital's laboratory to ensure accurate, timely, and compliant diagnostic testing. This role involves leading a team of laboratory professionals, managing resources efficiently, and maintaining high standards of quality control and regulatory compliance. The manager will collaborate closely with clinical staff and hospital administration to support patient care through reliable laboratory services. Additionally, the position requires continuous evaluation and improvement of laboratory processes, adoption of new technologies, and staff development to meet evolving healthcare demands. Ultimately, the manager ensures that the laboratory functions as a critical component of the hospital’s healthcare delivery system, contributing to positive patient outcomes and organizational excellence.

Minimum Qualifications:

• Bachelor’s degree in Medical Technology, Clinical Laboratory Science, or a related field.
• Certification as a Medical Technologist (MT) or Clinical Laboratory Scientist (CLS) from a recognized certifying body.
• Minimum of 5 years of experience in a clinical laboratory setting, including at least 2 years in a supervisory or management role.
• Comprehensive knowledge of laboratory regulations, quality control, and safety standards.
• Strong leadership and communication skills to effectively manage staff and collaborate with multidisciplinary teams.

Preferred Qualifications:

• Master’s degree in Healthcare Administration, Clinical Laboratory Science, or a related discipline.
• Experience managing a hospital-based laboratory or similar healthcare environment.
• Familiarity with laboratory information systems (LIS) and electronic health records (EHR) integration.
• Certification in Laboratory Management or Healthcare Quality (e.g., ASCP Laboratory Management Certification).
• Demonstrated success in process improvement initiatives and staff development programs.

Responsibilities:

• Lead and supervise laboratory personnel, including hiring, training, scheduling, and performance management.
• Ensure compliance with all regulatory requirements, including CLIA, CAP, and OSHA standards.
• Oversee laboratory testing procedures to guarantee accuracy, reliability, and timely reporting of results.
• Manage laboratory budgets, procurement of supplies, and maintenance of equipment to optimize operational efficiency.
• Collaborate with clinical departments to address testing needs and support diagnostic services.
• Implement quality assurance programs and continuous improvement initiatives to enhance laboratory performance.
• Prepare and present reports on laboratory operations, quality metrics, and regulatory compliance to hospital leadership.
• Stay current with advancements in laboratory technology and best practices to recommend and implement upgrades.

Skills:

The Manager of Laboratory Services utilizes their technical expertise and leadership skills daily to ensure laboratory operations meet clinical and regulatory standards. Strong organizational skills are essential for managing multiple priorities, including staffing, budgeting, and compliance documentation. Effective communication skills enable the manager to coordinate with clinical teams, hospital administration, and external regulatory bodies. Analytical skills are applied to interpret quality control data and implement process improvements that enhance service delivery. Additionally, proficiency with laboratory information systems and emerging technologies supports efficient workflow management and accurate reporting.