BMS Patient Services Specialist Endo/IM Part-time

The BMS Patient Services Specialist Endo/IM Part-time position is dedicated to providing exceptional support and guidance to patients within the endocrinology and internal medicine therapeutic areas. This role focuses on facilitating patient access to services by navigating insurance processes, coordinating benefits verification, and assisting with patient assistance programs and patient quality care programs. The specialist acts as a vital liaison between patients, healthcare providers, and internal teams to ensure timely and efficient delivery of services by managing patient inquiries and resolving barriers to treatment, the role significantly contributes to improving patient outcomes and satisfaction. This position requires a compassionate, detail-oriented individual who can manage multiple tasks while maintaining compliance with healthcare regulations and company policies.

Minimum Qualifications:

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• Minimum of 1-2 years experience in patient services, healthcare administration, or a related field.
• Excellent communication skills with the ability to interact empathetically with patients and healthcare professionals.
• Proficiency in using electronic health records (EHR) systems and standard office software.

Preferred Qualifications:

• Experience working within medical field, specifically in endocrinology or internal medicine.
• Patient advocacy.
• To support diverse patient populations.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.

Responsibilities:

• Assist patients in understanding and accessing medical services related to endocrinology and internal medicine.
• Coordinate insurance benefits verification and prior authorization processes to facilitate timely treatment initiation.
• Provide education and support regarding financial assistance programs and patient support resources.
• Serve as a primary point of contact for patients, healthcare providers, and internal teams to resolve access-related issues.
• Maintain accurate and confidential patient records in compliance with HIPAA and company standards.
• Collaborate with cross-functional teams to improve patient service workflows and enhance overall patient experience.
• Track and report on patient service metrics to identify trends and opportunities for process improvement.

Skills:

The required skills enable the specialist to effectively navigate complex insurance and healthcare systems, ensuring patients receive timely access to necessary treatments. Strong communication skills are essential for educating patients and collaborating with healthcare providers, fostering trust and clarity throughout the care process. Proficiency with electronic health records and data management tools supports accurate documentation and efficient workflow management. Preferred skills enhance the specialist’s ability to address diverse patient needs and streamline service delivery. Together, these skills empower the specialist to provide compassionate, knowledgeable, and efficient support that directly impacts patient health outcomes.