BMS Medical Office Coordinator-Now Clinic

The BMS Medical Office Coordinator plays a pivotal role in ensuring the smooth and efficient operation of a medical office within the healthcare and social assistance sector. This position is responsible for assisting the practice manager with administrative tasks, coordinating patient appointments, and facilitating communication between medical staff and patients to enhance overall patient experience. The coordinator will oversee the maintenance of accurate medical records, billing processes, and compliance with healthcare regulations, contributing to the office’s operational excellence. By acting as a liaison among healthcare providers, patients, and insurance companies, the coordinator ensures timely and effective delivery of services. Ultimately, this role supports the practice manager in delivering high-quality care by optimizing office workflows and fostering a professional, welcoming environment while maintaining their current role in the office.

Minimum Qualifications:

• High school diploma or equivalent; Associate’s degree in healthcare administration or related field preferred.
• Minimum of 2 years experience in a medical office or healthcare administrative role.
• Proficiency with electronic health record (EHR) systems and medical office software.
• Strong knowledge of medical terminology, billing procedures, and healthcare regulations including HIPAA.
• Excellent organizational, communication, and interpersonal skills.

Preferred Qualifications:

• Certification as a Medical Office Administrator (CMAA) or similar credential.
• Familiarity with insurance verification processes and medical coding (CPT, ICD-10).
• Advanced proficiency in Microsoft Office Suite and scheduling software.
• To support diverse patient populations.

Responsibilities:

• Manage daily scheduling of patient appointments and coordinate with medical staff to optimize clinic workflow.
• Maintain and update patient medical records accurately in compliance with HIPAA and other regulatory standards.
• Handle billing, insurance claims processing, and follow-up on outstanding payments to ensure financial accuracy.
• Serve as the primary point of contact for patients, addressing inquiries, providing information, and resolving issues promptly.
• Coordinate communication between healthcare providers, patients, and external agencies to facilitate seamless care delivery.
• Oversee office supply inventory and ensure the maintenance of a clean, organized, and professional office environment.
• Assist in the preparation of reports and documentation required for audits, compliance, and quality assurance purposes.

Skills:

The required skills enable the coordinator to efficiently help manage patient scheduling and maintain accurate medical records, ensuring compliance with healthcare regulations. Strong communication and interpersonal skills are essential for interacting with patients, medical staff, and insurance providers, facilitating clear and compassionate exchanges. Proficiency with EHR systems and billing software supports accurate data entry and financial processing, reducing errors and improving office productivity. Preferred skills such as medical coding knowledge and communication enhance the coordinator’s ability to serve a broader patient base and navigate complex insurance requirements. Together, with the practice manager, these skills contribute to a well-organized, patient-centered medical office environment that supports high-quality healthcare delivery.