What are the responsibilities and job description for the Patient Coordinator position at Woolfson Eye Institute?
Description:
JOB SUMMARY
Handles front desk and medical records duties.
SUPERVISION: Reports to the Center Manager
RESPONSIBILITIES
- Prepare charts for appointments; print daily appointment list for provider, type and create new patient chart within 24 hours of office visit
- Check patients in for appointments; verify insurance and demographic information at each visit, collect co-payments and patient balances
- Check out patient after they've seen the physician; schedule return visit as needed
- Answer phones; take and relay messages; refer callers to other departments as needed
- Copy, scan and mail documents and forms as needed
- Performs related work as required.
TYPICAL WORKING CONDITIONS:
- Exposure to patients and public
- Exposure to paper products including carbon
- Regular use of computer keyboard, mouse, and telephone
- Work may be stressful at times
- Accommodating unique demands from each physician and their staff
GENERAL WORKER TRAITS AND QUALITIES:
- Ability to maintain strict confidentiality on all patient issues
- Must be a team player with a positive attitude
- Ability and desire to represent the clinic in a professional manner
- Position require sympathy, tact and understanding in dealing with patients, physicians, and coworkers
- Ability to adjust to various personalities
- Ability to work with and without supervision and perform a variety of routine tasks
- Willingness to accept responsibility for established procedures
- High school diploma or GED required
- Knowledge of medical practice procedures and functions preferred
- Knowledge of medical terminology preferred, but not required
- Previous experience with telephone systems and office equipment including copiers, adding machines, fax machines and computers Excellent communication skills.
- Strong organizational skills
- Excellent written and verbal communication skills
- Proficient in Outlook and Microsoft Word and other EMR systems
- Flexibility (may require some early mornings and evenings)