What are the responsibilities and job description for the Front Desk Receptionist position at Woofs & Purrs?
We are seeking a friendly, dependable, and highly organized Front Desk Receptionist to join our pet grooming team. This role is essential to the daily flow of our shop and is often the first impression for our clients and their pets. The ideal candidate is detail-oriented, comfortable multitasking in a fast-paced environment, enjoys working with animals, and takes pride in providing excellent customer service.
This position combines front desk operations, light administrative work, and hands-on assistance with pets when needed.
Responsibilities
- Greet clients and their pets with professionalism and care
- Check pets in and out for grooming appointments
- Answer phone calls, respond to inquiries, and provide exceptional customer support
- Manage cash drawer, process payments, and ensure daily count accuracy
- Perform clerical duties including filing, data entry, and maintaining organized records
- Decorate the office with seasonal décor (provided by us) to create a welcoming environment
- Utilize DaySmart for scheduling, document creation, and client communication
- Assist groomers as needed with tasks such as holding pets, blow drying
- Support the Shop Manager with administrative and operational tasks
- Maintain a clean, organized, and professional front desk and lobby area
Skills & Qualifications
- Previous receptionist or front desk experience preferred
- Comfort working around pets; animal handling experience is a plus
- Strong customer service and communication skills
- Excellent organizational and multitasking abilities
- Strong attention to detail and proofreading skills
- Computer literate and comfortable learning new software
- Bilingual abilities are a plus
- Ability to stay calm, friendly, and efficient in a busy environment
Why Join Us?
Join a supportive, pet-loving team where your role truly matters. You’ll help create a positive experience for both pets and their owners while gaining valuable customer service, and administrative experience in a fun and welcoming setting.
Pay: From $13.50 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
Salary : $14