Customer Service Associate / Sales

This position requires weekend availability, as well as weekday afternoons to early evenings.

Sales Associate Description

Our store sales associates are a different breed. They care about our pets, customers, co-workers, stores, performance, and sales. They offer a warm welcome. They ask, and they listen. They think about the best solution and offer choices. And they make sure each pet parent leaves having enjoyed an exceptional experience.

As they give that care out, they get it back tenfold. They are supported by the team, encouraged, inspired, respected, and valued. They get to know customers, products, and services to deliver exceptional pet parent experiences.

Sales Associate Responsibilities Associated with Sales

· Sells services and products

· Confirms appointments

· Quotes prices over the phone

· Provides recommendations according to pet parents' needs or preferences

· Operates the cash register and handles cash and credit card payments

· Handles refunds, exchanges, and returns

· Introduces promotions and new products to customers

· Documents sales by updating pet parents' records

· Stays up to date with sales trends for better service and achievement of sales

Sales Associate Responsibilities Associated with Merchandise

· Replaces products that are low in stock on the treat table and shelves

· Checks product expiration dates

· Monitors inventory levels and restocks shelves as needed

· Stamps, marks, and tags prices on the merchandise

· Cleans and organizes the store

· Maintains the orderliness of the sales floor

Sales Associate has Extra Duties

· Planning events

· Obtaining vaccination records

· Investigating and resolving pet parent queries

· Maintaining up-to-date knowledge of all products

Qualifications

· Friendly, outgoing and welcoming personality

· Maintains a positive, upbeat attitude and provides exceptional customer service, even in a fast-paced environment.

· Brings a positive, team-oriented mindset to work each day and helps create a welcoming environment for clients and coworkers.

· Demonstrates professionalism by managing personal matters outside of work and remaining focused during scheduled shifts.

IMPORTANT: Franchisee Owners (independent businesses) are responsible for the day-to-day operation, including employee management.The Woof Gang Franchisor does not provide any hiring advice on selecting candidates, does not provide hiring services or employee policy services, and will not interfere with the franchisee's employment decisions. The independent business (franchisee) is solely responsible for employment matters and following all applicable local, state, and federal laws. We encourage franchisees to consult with legal counsel for employment-related matters and maintain detailed records of their employment practices, including hiring, termination, and compensation.

Pay: $15.45 - $20.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Application Question(s):

• Are you available to work weekday afternoons and evenings and both weekend days? Availability for all of these shift times are a requirement for this position.

Work Location: In person

Salary : $15 - $20