Director of Operations - Woodward Millwork Group

Job Title: Millwork Director of Operations
Location Covington, LA 

About Us: 
Woodward Design Build is a leader in the design and construction community with a culture that encourages innovation and offers challenging career opportunities. The Director of Operations is responsible for leading the Millwork Group’s project management and installation teams in the successful execution of all millwork projects. This leadership role ensures that every project is delivered on time, within budget, and to the highest standards of quality and customer satisfaction. The Director provides strategic oversight of the full project lifecycle—from pre-construction through installation—while championing continuous improvement, financial performance, and operational excellence across the team.

Woodward offers a supportive, rigorous, value driven work environment and a wide range of exciting projects that will keep you challenged, motivated, and growing in your career.

RESPONSIBILITIES:

Leadership & Team Development

·       Lead, coach, and develop a team of Project Managers to deliver projects with precision, professionalism, and accountability.

·       Foster a high-performance culture grounded in continuous improvement, collaboration, and Woodward Millwork Group’s core values.

·       Provide mentorship and technical guidance on scope management, scheduling, budgeting, change orders, and client communications.

·       Conduct regular performance reviews, establish KPIs, and ensure consistent execution of project management best practices.

Strategic Project Oversight

·       Oversee the full portfolio of active projects, ensuring adherence to scope, budget, and schedule.

·       Monitor project financials, profitability, and risk across the department, proactively addressing underperformance.

·       Ensure all Project Managers are properly reviewing contract documents, scopes of work, and estimates to set each job up for success.

·       Enforce standard operating procedures for managing CPRs (Critical Path Reports), RFIs, submittals, and closeout processes.

Operational Excellence

·       Lead weekly project review and production meetings, driving alignment between Project Managers, Fabrication, Engineering, and Field teams.

·       Ensure consistent tracking and reporting of project lifecycle milestones, from hand-off through close-out.

·       Promote clear communication and collaboration between project managers and internal partners in purchasing, estimating, fabrication, and installation.

·       Identify bottlenecks and coordinate solutions that reduce delays, rework, and cost overruns.

Client & Stakeholder Management

·       Serve as an escalation point for client issues, schedule delays, scope changes, and other high- impact concerns.

·       Ensure that Project Managers are managing client expectations professionally and transparently throughout each project.

·       Oversee delivery of excellent customer service through timely communication, quality work, and proactive problem-solving.

Quality & Compliance

·       Ensure all projects are executed to meet AWI, QCP, FSC, and other applicable industry standards.

·       Champion Lean practices, 5S standards, and a culture of safety across the Millwork Group.

·       Lead post-project reviews to capture lessons learned and drive continuous improvement in future work.

Qualifications and Requirements:

·       10 years of experience in architectural millwork or construction project management, with at least 3 years in a senior or director-level leadership role.

·       Proven track record of managing large project portfolios with strong financial and schedule outcomes.

·       Deep knowledge of millwork fabrication, installation, AWI standards, and custom project execution.

·       Strong leadership, communication, and mentoring skills.

·       Proficient in project management tools and systems (e.g., PROCORE, eCMS, Microsoft Project).

·       Excellent organizational and strategic thinking abilities.

Core Attributes:

·       Visionary leader with a hands-on, detail-oriented management style

·       Committed to excellence, ethics, and accountability

·       Results-driven with a strong focus on profitability and schedule performance

·       Skilled at building strong teams and cross-functional alignment

·       Professional, collaborative, and customer-focused

Physcial Requirements:  

•    Must be able to lift and or push/pull objects between 0 and 25 pounds. 
•    Prolonged periods sitting at a desk and working on a computer. 
•    Ability to work outside of regular business hours as required
•    Must be able to operate a motor vehicle. 
•    Ability to travel to off-site locations in a timely and efficient manner. 
•    Must have functional vision to include close and far distance viewing.  In addition, it may require color vision, peripheral vision, and depth perception. 
•    Must be able to read corporate policies, emails, and other materials. 
•    Must be able to hear instructions, conversations, etc. 

Benefits:  
•    Paid Time Off 
•    401(k) with company match 
•    Paid Family Medical Leave – Maternity Leave, Family Caregiving Leave, Personal Medical Leave, Bereavement Leave 
•    Health Savings Account 
•    Health, Vision, Dental, and Life Insurance 
•    Paid Holidays 
•    Mentorship and Career Growth