What are the responsibilities and job description for the Houseperson position at Woodstock Inn & Resort?
New England culture and elegant accommodations await at the Woodstock Inn & Resort. Set against the iconic and beautiful village of Woodstock, Vermont, the Woodstock Inn is a year-round destination wrapped in luxury and history. From gorgeous, wood-beam bed frames to plush, hand-dyed blankets, each of our 142 rooms and suites embraces Vermont’s signature style.
One of the most beloved resorts in New England, The Woodstock Inn & Resort, is seeking a Houseperson to join the team.
Duties and Responsibilities:
- Maintain complete knowledge of and comply with all resort and departmental policies, service procedures, and standards.
- Maintain complete knowledge of correct maintenance and use of department equipment; use equipment only as intended.
- Maintain positive guest relations at all times.
- Acknowledge and greet all guests, anticipate guest needs, and respond to guest inquiries and comments.
- Be familiar with all resort services and amenities and local Woodstock and regional attractions and activities.
- Solicit guest feedback to ensure guest satisfaction with service and amenities during guest’s visit.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of all work areas and resort public areas.
- Strip rooms of terry, linen, and trash as needed by Room Attendants or Supervisory Staff.
- Keep closets stocked with linen, terry, and housekeeping items as needed.
- Assist Room Attendants with moving furniture, moving carts, and retrieving items as requested.
- Daily cleaning and preparation of glassware and mugs.
We offer great resort privileges, discounts, and free employee meal to all employees.
Those hired into full time positions are eligible after an initial waiting period for a competitive benefits package that includes * Medical, Dental, and Vision Coverage, *Employer Paid: Life Insurance, Short-Term Disability and Long-Term Disability* Paid Time Off, * 401k Retirement Plan with Employer match.
Our success is the direct result of dynamic, dedicated people with a passion for hospitality who enjoy being part of a devoted, hard-working team. Come join our team!
