What are the responsibilities and job description for the Housekeeping Supervisor position at Woodstock Inn & Resort?
New England culture and elegant accommodations await at the Woodstock Inn & Resort. Set against the iconic and beautiful village of Woodstock, Vermont, the Woodstock Inn is a year-round destination wrapped in luxury and history. From gorgeous, wood-beam bed frames to plush, hand-dyed blankets, each of our 142 rooms and suites embraces Vermont’s signature style.
One of the most beloved resorts in New England, The Woodstock Inn & Resort, is seeking a Housekeeping Supervisor to join the team!
Job Summary:
The PM Housekeeping Supervisor is responsible for overseeing the evening housekeeping operations, ensuring all guest rooms, public areas, and back-of-house spaces meet the highest cleanliness and presentation standards. This role supports day operations while preparing the property for the same day and next day’s arrivals, maintaining luxury-level service, efficiency, and team performance.
Job Specifications:
- Expected Pay Range: starting $27.00 per hour
- The pay scale shown is the range that we reasonably expect to pay. Actual compensation offered may be adjusted based on a candidate’s qualifications and/or experience.
- Shift & Schedule Availability: Full-time year-round position
- Typically, 2:00pm-10:00pm but subject to change based on occupancy.
- Weekends and holidays are required
Job Responsibilities:
- Supervise all PM Housekeeping activities
- Room refresh (turndown where applicable.)
- Late stayover services
- Public area cleaning
- Reporting
- Lost and found
- Maintain a significant level of guest contact, addressing inquiries, and ensuring their needs are met properly and professionally.
- Conduct thorough room inspections to guarantee the highest standards of cleanliness and presentation are consistently met.
- Train new housekeeping team members, conduct regular performance evaluations, and identify opportunities for professional development within the team.
- Monitor and manage housekeeping supplies, ensure adequate stock levels and efficient use of resources.
- Implement and enforce cleaning protocols to maintain a clean, safe, and welcoming environment for guests.
- Ensure all service requests are completed promptly (e.g. amenities, linens, extra linens.)
- Assign tasks and adjust workload based on occupancy and priorities.
- Conduct shift briefings, arrivals/departures, VIP guests, special requests, etc.
- Provide real-time coaching and performance feedback.
- Ensure team follows safety and security procedures.
- Monitor housekeeping supplies and linens during PM shift.
Job Requirements:
- Previous experience in a housekeeping supervisory role.
- Strong organizational and leadership skills.
- Strong attention to detail and quality standards.
- Knowledge of PMS system (OPERA Cloud preferred.)
- Excellent communication and interpersonal skills.
We offer great resort privileges, discounts, and free employee meal to all employees.
This is a full-time year-round position offering a competitive benefits package, after an initial waiting period for a competitive benefits package that includes * Medical, Dental, and Vision Coverage, *Employer Paid: Life Insurance, Short-Term Disability and Long-Term Disability* Paid Time Off, * 401k Retirement Plan with Employer match.
Our success is the direct result of dynamic, dedicated people with a passion for hospitality who enjoy being part of a devoted, hard-working team. Come join our team!
The Woodstock Inn & Resort is an equal opportunity employer.
Salary : $27