What are the responsibilities and job description for the Front Desk Clerk/Sales Coordinator position at WoodSpring Suites Shelby?
We are looking for a hotel front desk clerk/Sales coordinator to handle customer services. Candidates with a proven track record of performance are welcome to apply. Experience in a similar position is an absolute must. You must be familiar with hotel bookings, sales, and related services to provide comprehensive services depending on what a customer may request.
As a hotel front desk clerk, it is your primary responsibility to handle telephone, online, and in-person bookings. You will welcome guests when they check-in, arrange for their settling in, inquire about their needs and prove helpful as much as possible to convey the best impression. You must be pleasant, personable, well-groomed, and must possess excellent communication skills. We like candidates to be balanced, courteous, and remaining unflappable in the face of provocation.
Hotel Front Desk Clerk Duties & Responsibilities:
- Manage front desk operations such as handling telephone and online queries
- Manage hotel bookings
- Handle registration, check-in, and check-out
- Inform potential guests about tariffs, services, and amenities and present an attractive picture
- Manage billings, payments, credit card operations
- Respond to guests and provide information and services as may be needed about travel, local sightseeing, transport, flights, and local customs.
- Collaborate with housekeeping staff to ensure rooms are kept scrupulously clean and tidy to the highest possible standards.
- Offer additional services to clients.
- Manage group bookings as well as VIP clients
- Maintain records of guests, bookings, payments
- Tackle problems efficiently and affably.
Hotel Front Desk Clerk Requirements:
- Pleasant personality, well-groomed, polished, and cultured in speech and actions
- Minimum High School diploma or GED.
- Excellent communication skills
- Multi-lingual capabilities are an additional plus
- Prompt, responsive, helpful attitude
- Patient, understanding, and attentive to guests
- Sharp enough to identify clients who may be problematic or with special needs
- Timely and punctual
Job Types: Full-time, Part-time
Pay: $9.00 - $17.70 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- Monday to Friday
- On call
- Overtime
- Weekends as needed
Work Location: In person
Salary : $9 - $18
