What are the responsibilities and job description for the Hotel Front Desk Receptionist position at WoodSpring Suites Bakersfield Airport?
About the Role:
We are looking for a dependable and professional Front Desk Receptionist to join our team at WoodSpring Suites Bakersfield Airport. You’ll be the first point of contact for our guests and play a key role in ensuring a pleasant and comfortable stay.
Key Responsibilities:
- Check-in and check-out guests using the hotel’s computer system
- Manage new reservations, changes, and online booking portals
- Provide exceptional customer service and respond to guest inquiries
- Handle payments, issue receipts, and maintain accurate records
- Monitor guest satisfaction and address issues promptly
- Collaborate with team members to maintain smooth front desk operations
Additional Duties:
- Assist with light housekeeping tasks such as folding and managing guest linen/laundry
- Help keep the front desk, lobby, and elevator areas clean and organized (e.g., mopping floors)
- Step in to support teammates as needed — a team-player mindset is essential
Required Skills and Qualifications:
- Basic computer knowledge is required (reservation software training provided)
- Strong verbal and nonverbal communication skills
- Friendly, professional attitude with a passion for customer service
- Ability to identify guest needs and handle concerns with empathy
- Effective problem-solving skills in a fast-paced environment
- Willingness to work flexible shifts, including nights and weekends
Job Types: Full-time, Part-time
Pay: From $16.50 per hour
Education:
- High school or equivalent (Required)
Experience:
- Front desk: 1 year (Required)
Ability to Commute:
- Bakersfield, CA 93308 (Required)
Ability to Relocate:
- Bakersfield, CA 93308: Relocate before starting work (Required)
Work Location: In person
Salary : $17