Receptionist

Receptionist, (Non-Exempt)

Hours: 4pm - 7pm

POSITION SUMMARY:

Answer inquiries and obtain information for general public, customers, visitors, and other interested parties. Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization.

ESSENTIAL FUNCTIONS:

• Operate multi-line telephone to answer, screen, or transfer calls.
• Receive payment and record receipts.
• Perform administrative support tasks such as transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets or other documents
• Greet persons entering the establishment, determine the nature and purpose of their visit, and direct them to specific destinations
• Hear and route complaints from customers and public to appropriate Department Manager
• Transmit information or documents to customers, using computer, mail or fax machine
• Analyze data to determine answers to questions from customers or members of the public
• Provide Marketing information about establishment such as location of departments or offices, employees within the organization, or services provided
• Collect, sort, distribute and prepare mail or messages
• Process and prepare correspondence, packets for assembly and other tasks
• Schedule space and equipment for special programs
• Becomes familiar with the emergency manual and the role this position plays in the processes
• Supports the Mission, Vision, and values of Woodside Senior Communities
• Is knowledgeable of resident rights and ensures an atmosphere which allows for the privacy, dignity, and well-being of all residents/tenants in a safe, secure environment
• Observes care in ensuring the confidentiality of all data, including resident, employee, and operations data as required by HIPAA/HITECH regulations
• Abides by all applicable statutes and regulations through compliance with the Woodside Corporate Compliance and Ethics Program
• Completes requirements for in-service training
  
  
  

BENEFITS:

• Medical, Dental, and Vision Insurance
• Accident / Critical Illness / Hospital Indemnity Insurance
• Voluntary Life / AD&D
• Voluntary Short-Term Disability
• Voluntary Long-Term Disability
• Accrued Paid Time Off (PTO)
• 403(b) Retirement Plan with Employer Match
  
  
  

Education / Experience –

• High school graduate or General Education Degree (GED) required.
• One to two years of related office administrative experience strongly desired.
• Experience using a multi system phone line strongly preferred.