What are the responsibilities and job description for the Field Service Representative position at Woodmont Cabinetry?
Job Title: Field Service Representative - DFW builder - Direct Branch
Reports to: Operations Manager
JOB SUMMARY:
- Responsible for all field operations and service in designated area/'zone while ensuring a high level of customer satisfaction with the products and services provided by Woodmont Cabinetry.
- Recruit, train and supervise independent contractor based to ensure 100% FPY installs that meet customer expectations.
- Perform quality walks to ensure installs and service work performed by independent contractors is performed on-time, complete and no acceptable quality standards.
- Perform Warranty and unoccupied service work
- Conduct periodic installation, service and safety field audits to ensure compliance with government regulations and company policies.
- Process Weekly Installer Payroll for designated area/zone
- Manage field activities by communicating with all field and office personnel, builder sales representatives, customers and subcontractors in regards to design, installation, service and or safety matters
- Communicate with Operations and sales staff to determine potential areas of improvement for all field related activities.
- Support continuous improvements activities throughout the organization
ESSEANTIAL QUALIFICATIONS AND SKILLS
- High School Diploma or GED
- 3-4 years prior construction experience and/or kitchen cabinet customer service skills
- Prior kitchen cabinet installation experience
- Proficient computer skills required including Microsoft office suite
- ability to function at high level of effectiveness, flexibility, independence and without daily interaction with management.
- Excellent organizational skills including the ability to multi-task and prioritize workload
- Valid Driver's license and good driving record.