What are the responsibilities and job description for the Bell/ Valet position at Woodloch Spa Resort LP?
The Lodge at Woodloch has a philosophy of personal awakening, allowing guests to discover or reunite with stress-relieving outlets that benefit them long after they leave. The common denominator in each life-changing event at The Lodge at Woodloch is YOU. Each department requires different skills and knowledge that come together to make The Lodge at Woodloch an award-winning wellness retreat. Because of the amazing team, and the impact they have on guests, The Lodge at Woodloch has been honored with awards recognizing them within the Top 10 Wellness Resorts in the World time and time again!
We are so lucky to be part of the Woodloch family of resorts. The “Woodloch Way” is a term we use to showcase our dedication to hospitality and to each and every one of our staff (family) members. We’ve created a place where we can work hard, be creative and have our voices heard.
Why work in Guest Services?
- World renowned destination spa resort – always makes top lists around the world!
- Managers & Ownership that care & listen
- Reasonable Hours
- Flexibility to switch shifts with other employees
- Close-knit team
- Supportive coworkers & management staff
- In-depth training
- Versatility in shifts (ex. one day desk, one day phones)
- PTO offered after 90 days
- Health Benefits, 401K available with 25% match and more!
- Clean, Safe Environment
- Use of cardio weight studio
- Quarterly spa pass
- Access to WLP Family Resort
- WL Employee Discount Card
- Grooming Policy that allows your individuality to shine
- Part of an organization that cares and gives back to the community including sustaining our natural surroundings; supporting those who have served in the armed forces & cancer research and patient care – just to name a few!
- Annual Meetings & Gatherings with co-workers & teambuilding events
- Advancement Opportunities
- Cross-training available
- Great networking and connectivity with guests and other staff
- Monthly employee motivation rewards & events by department
GENERAL PURPOSE OF JOB: Organizes and manages the flow and storage of luggage for arriving and departing guests, as well as the flow of all guest vehicles, in accordance with departmental and hotel standard operating procedures with an emphasis on hospitality, security, and efficiency. Maintain an orderly, organized hotel entrance in accordance with hotel and departmental standard operating procedures emphasizing guest hospitality.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Anticipates guest needs
- Provides prompt and courteous service to each guest
- Maintains open communication with management and co-workers
- Informs Management of guest concerns, safety concerns and maintenance issues
- Assists co-workers at all times, continuously providing teamwork
- Performs functions which require organization, speed, standing, bending, reaching, turning, lifting items
- Performs all job specific duties
- Maintains and clean and neat work area
EDUCATION and/or EXPERIENCE: Must have one to three months related experience and/or training; or equivalent combination of education and experience. Valid driver’s license with no infractions within the last year. Able to drive automatic and standard transmission cars.
CULTURE:
Woodloch takes pride in having exceptional staff with a great work culture in a beautiful setting (lake side!)
We promote teamwork and cooperation
We celebrate our staff with appreciation/holiday parties
Career development and advancement
BENEFITS:
Medical, Dental, and Vision for Full Time, Part Time and Seasonal employees
Company-paid Life insurance for Full-Time employees
Short Term Disabilities plans, Life and Pet insurance
401k with employer match
529 College Savings Plan
Generous Paid Time Off package, Paid Sick & Paid FMLA
Flexible & Dependent Care Saving Account (FSA)
Complimentary birthday dollars
Employee Crisis Fund/ Benevolent Fund
Complimentary Day Passes
Free use of many facilities, sports complex discounts, golf discounts, wellness programs
Dozens of local employee retail discounts
**Full benefit details will be disclosed during new employee orientation**