CASE MANAGE/SUPPORT COORDINATOR - POSITION OVERVIEW:

Case Manager provides case management services, coordination of services and resources to assigned individuals served and their families who have a severe emotional disturbance, clients with a severe and persistent mental illness, intellectual/developmental disabilities, and individuals with a co-occurring SED or SPMI disorder.

• Coordinate person centered plans for assigned clientele, including arranging for meeting times, invitations, and completion of the final plan and accompanying documents (i.e. crisis plans, advance directives, referrals for behavioral, communication occupational assessments and therapies).
• Provide 175 units per month of face-to-face treatment, as outlined in person-centered plan, including core competencies of Case Management: assessment, planning, linking, coordinating and monitoring.
• Provide services using resiliency, recovery focused, evidence based or promising practice treatment modality; person first language and Gentle Teaching methodology. Services are provided in a trauma-informed process.
• Coordinate and monitor community-based living arrangements (AFC, Specialized Residential, Supported Independent Living, Independent Living) for individuals served.
• Documentation completed is timely, strengths based, utilizes recovery methods and measures consumer progress and satisfaction with services.
• Coordinate care with other external organizations as necessary (MDHHS, courts, law enforcement, social security, transportation, community resources, medical providers, etc.), including jail diversionary activities as appropriate.
• Provide or arranges for crisis intervention services when needed, including inpatient referral.
• Coordinate care with primary care physicians/pediatricians and Qualified Health Plans.
• Attend and participate in a variety of in-service training to maintain and improve job skills, including all agency-required in-service training. Attend (on time) and participate in designated staff meetings and clinical (treatment) meetings.
• Will attend a minimum of 24 hours of in-service training (annually during calendar year) related to provision of services to children (CDTC certification requirement for all staff who work with MI children)
• Maintain licensure/registration as appropriate to profession and job requirement
• Participates in scheduled supervision sessions with immediate supervisor
• Will maintain a minimum of 80% overall satisfaction as measured by designated consumer satisfaction rating scales (during designated measurement periods
• Adhere to all policies and procedures of MDHHS, CMH, SWMBH, CARF, Medicaid and other regulating bodies as designated.
• Maintains strict confidentiality and advocates for the rights of individuals served
• Emergency services as needed or requested by supervisor
• Other duties as assigned

This is a full-time, salaried position with additional benefits. The salary is level J or K on the Woodlands Behavioral Healthcare Wage and Salary Scale depending on licensure. Minimum hours are 40 per week. Work is typically completed Monday through Friday; however, days and times can vary and will be set in conjunction with the Clinical Supervisor.

• Lifts and/or moves up to 25 pounds and occasionally lifts and/or moves up to 50 pounds.
• Ability to sit, stand, bend, reach with hands and arms, to use hands and fingers to handle, or feel.
• Ability to frequently walk and move around facilities/homes to include the ability to safely walk up and down stairs and/or walk around obstructions.
• Ability to occasionally stoop and/or kneel
• Ability to travel offsite for various meetings, activities, and events.
• Ability to use computer, telephone, copy machine and other office equipment.

• Normal office environment
• Work pace is rapid and concentration required is intermittent with an average amount of detail often causing pressure or the feeling of pressure.
• The case manager may be at risk for possible exposure to Hepatitis B and/or C. or other contagious diseases.
• Average travel per week required is approximately five to ten hours. Hours will vary with demands of the job.
• Based on program demand, the Case Manager/Supports Coordinator may be eligible for deviated work hours and/or work from home, based on prior approval of the supervisor.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

Minimum Qualifications

• BA/BS/MA/MS degree in human services area, eligible for Michigan Social Worker Licensure or QMRP/QIDP
• Valid driver’s license

PREFERRED Qualifications

• Minimum of two-years work experience in related field preferred
• Access to reliable transportation

Any combination of education, training and experience providing the required knowledge, skills, and abilities to perform the essential functions of the job will be considered.

Required Skills & Abilities

• Presents a welcoming manner to all customers and demonstrates engagement with individuals served, which adheres to the fidelity of a recovery model.
• Lived experiences with diverse racial, ethnic, and cultural backgrounds, including experience with behavioral health issues is preferred. Must be supportive of culturally competent recovery-based practices and person-centered planning as a shared decision-making process. Must support a trauma informed culture of safety to aid consumers in their recovery process.
• Knowledge of advanced communication and empathic listening skills
• Knowledge of basic crisis intervention skills.
• Excellent time management, personal organization, and decision-making skills
• Knowledge of social service agencies and available resources
• Ability to work with other staff in a team concept
• Ability to accept supervision and complete assignments and duties accurately and in a timely manner.