What are the responsibilities and job description for the Client Care Supervisor position at Woodland Veterinary Hospital?
Client Care Supervisor – Woodland Veterinary Hospital (Woodland, CA)
Location: Woodland, California (near Sacramento and Davis)
Employment Type: Full-Time
About Us
Woodland Veterinary Hospital (WVH) is a modern, high-volume small animal veterinary hospital and boarding facility serving the Woodland community and surrounding areas. We pride ourselves on providing compassionate, high-quality care in a supportive, team-oriented environment.
Our culture is built on accountability, open communication, and continuous learning. We empower our employees to take ownership of their work, solve problems creatively, and support one another in achieving both personal and professional growth.
Position Overview
We are seeking a Client Care Supervisor to lead our front desk and client service team. This role is pivotal in maintaining our high standards of customer service, ensuring smooth daily operations, and fostering a positive team culture.
The ideal candidate will be an experienced people manager who is passionate about customer service, thrives in a dynamic environment, and enjoys mentoring others. Veterinary experience is a plus, but not required.
Key Responsibilities
- Supervise, train, and support client care (front desk) team members.
- Ensure excellent customer service and client satisfaction.
- Serve as a liaison between clients and hospital staff, helping to resolve concerns promptly and effectively.
- Oversee scheduling, performance evaluations, and team communication.
- Streamline front desk workflows and administrative processes.
- Support hospital management with reporting, goal tracking, and operational improvements.
- Model professionalism, accountability, and a positive attitude in all interactions.
Qualifications
- Minimum of 2 years of management or supervisory experience in a customer-service-focused environment.
- Proven ability to build and motivate a team and foster a positive work culture.
- Strong communication, organization, and problem-solving skills.
- Ability to prioritize and manage multiple tasks efficiently.
- Veterinary or medical office experience is preferred, but not required.
Compensation & Benefits
- Competitive salary, commensurate with experience and training.
- Potential for increased compensation based on performance.
- Comprehensive benefits package including:
- 401(k) retirement plan
- Health care plan with $450/month employer contribution
- Discounted veterinary care for employee pets
- Vision
- Dental
Job Type: Full-time
Pay: $24.00 - $30.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Experience:
- Administrative experience: 1 year (Required)
Ability to Commute:
- Woodland, CA 95776 (Preferred)
Ability to Relocate:
- Woodland, CA 95776: Relocate before starting work (Required)
Work Location: In person
Salary : $24 - $30