PTC Program Training Coordinator

Position Summary

The PTC Program Training Coordinator plays a vital role in supporting the day-to-day administrative operations of the Professional Training and Certificate (PTC) Program. This position is responsible for processing student registrations and certifications, maintaining accurate program data, supporting students in the use of the PTC Learning Management Systems, and assisting with virtual classroom operations. The PTC Program Training Coordinator also helps ensure a smooth and responsive experience for students, instructors, and program partners through timely communication, technical support, and strong administrative oversight.

Key Responsibilities

• Execute the administrative services of the PTC Program, including student registration, certification tracking, data entry, and record maintenance.
• Gain expertise in all Learning Management Systems (LMS) used by the PTC Program and support learners in using those systems effectively.
• Enter, manage, and maintain all student data accurately and in a timely manner.
• Process all student registrations for the PTC Program and send confirmation communications to students.
• Track PTC certifications and recertifications and process applications for certificate reissues.
• Respond promptly to requests for information and assist with additional program-related administrative tasks.
• Field and document telephone calls, emails, and other correspondence related to course registrations and program participation.
• Provide technical support to students and assist with virtual classes as needed.
• Maintain filing systems, supplies, word processing tasks, and other general administrative support functions.

Opportunity Details

• Full-time, hourly position
• $23.56 - 26.44/hour depending on education and experience

Qualifications

• Associate’s degree or comparable experience required
• Proficiency in Microsoft Office required, along with the aptitude to learn new software
• Ability to coach adult students in the use of PTC Learning Management Systems required
• Strong organizational skills and attention to detail required
• Excellent interpersonal skills required
• Strong communication skills, both in person and by telephone, required
• Familiarity with office procedures and office equipment required

Comprehensive Benefits Package

At Woodfords, we know that meaningful work starts with a supportive workplace. In addition to joining an inclusive and positive work culture that values your professional growth and commitment to service, full-time employees are eligible for a comprehensive benefits package that includes:

Competitive Health Insurance (with multiple plan options!)
Dental & Vision Insurance
Paid Vacation
Paid Sick Time
10 Paid Holidays
1 Floating Holiday
403(b) Retirement Savings Plan with 5% Agency Match
Employer-Paid Short-Term and Long-Term Disability
Employer-Paid Group Term Life Insurance
Employee Assistance Plan (EAP Benefits)
Voluntary Supplemental Benefits
Exclusive Verizon Discount to Woodfords Family Services employees

Woodfords Family Services is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program

Who We Are

Woodfords Family Services is a nonprofit organization that’s been committed to the support and inclusion of people with special needs and their families in Maine communities for over 55 years. Today, the organization provides a wide array of clinical, educational, behavioral health, residential, community, and family support programs to more than 2,000 children, youth, and adults with autism, developmental disabilities, intellectual disabilities, and/or mental health diagnoses throughout the state.

Woodfords is also accredited by the Council on Accreditation (COA), reflecting our commitment to quality, accountability, and the delivery of the highest standard of care.