Enrollment Coordinator I

Position Announcement

At Utah Valley University, you'll play a meaningful role in expanding educational opportunities for thousands of high school students across the state. As an Enrollment Coordinator, you will help manage the critical processes that support concurrent enrollment programs serving more than 20,000 students annually. This position offers the opportunity to develop expertise in admissions, registration, scheduling, records management, and data systems while collaborating with schools, university departments, and state partners to ensure a seamless student experience.

Based at UVU's Lehi Campus, this role combines technical problem-solving, relationship building, and process improvement in a fast-paced environment. You'll receive mentorship and training from experienced enrollment professionals while contributing to initiatives that directly impact student access and success. For individuals who enjoy working with data, improving processes, supporting educational partners, and making a measurable difference, this position offers a rewarding opportunity for professional growth within a dynamic, mission-driven institution.

Summary Of Responsibilities

• Admissions, Registration, and Records: Assists with admissions, registration, and records processes for a caseload of high school concurrent enrollment students. Documents change requests and enters the changes into the enrollment system for issues such as section changes and increases the student credit cap. Investigates and resolves admissions, registration, and records errors. Engages in consistent and proactive process improvement. Coordinates with internal UVU departments to ensure admissions, registration, and other CE functions run smoothly. Processes and validates enrollment and records exceptions in coordination with the UVU Registrar’s Office to ensure data accuracy and policy compliance. Responsible for petitions, auditing final and missing grades, managing Repeat Reports, correcting high school data, and SSID numbers. Assisting IR in collecting, verifying, and correcting institutional data for state reporting requirements. Validate graduation dates and assist with transcript collection.
• Academic Scheduling: Collaborate with AS&P Professional Development Managers regarding course creation and management of existing CE course offerings based on instructor applications and other relevant data sources. Tailor all course offerings to each individual high school site. Accurately identify and build CE courses within the UVU Academic Scheduling CourseLeaf/CLSS application. Determine the correct application of Scheduling Rules and TOPS codes for payment structures, request CRNs, and identify and assign critical course details. Update the public course listing webpage. Update instructor and course information across interconnected platforms, including Banner, Monday.com, and the CE website, to ensure data accuracy. Partners closely with the AS&P team to ensure FERPA compliance for instructors. Assigns and audits instructor compliance for course access.
• High School Partnerships: Work closely with high school coordinators, students, and parents to identify, research, and resolve concerns and issues regarding admissions, registration, records corrections, grade changes, drops, section swaps, and withdrawals, and scheduling errors. Identify and resolve conflicts involving high school students, parents, and coordinators to determine if escalation to the director is required. Provide onboarding and ongoing training for high school coordinators. Manage the coordinator's access to the HSCE dashboard. Assist in planning and executing events such as the Fall Registration Kickoff, Mid-Year Check In, Virtual Q&A, and End-of-Year Recognition.
• Other job-related duties as assigned.
  
  

Qualifications / Licenses / Certifications

Graduation from an accredited institution with a bachelor’s degree and one year of professional experience in a related discipline; OR a combination of education and experience totaling five years.

For Example

• A bachelor's degree from an accredited institution and one year of professional experience related to the duties of the position.
• OR an associate's degree from an accredited institution and three years of professional experience related to the duties of the position.
• OR two years of college coursework (approximately 60 semester credits) and three years of professional experience related to the duties of the position.
• OR one year of college coursework (approximately 30 semester credits) and four years of professional experience related to the duties of the position.
• OR any combination of related education and professional experience totaling five years.
  
  

Knowledge / Skills / Abilities

Knowledge

• Knowledge of department processes, procedures, and policies (training provided).
• Knowledge of university admission and registration processes (training provided).
• Knowledge of Banner, Recruit, and other admission software (training provided).
• Knowledge of Academic Scheduling (training provided).
• Knowledge of FERPA regulations (training provided).
  
  

Skills

• Skills in Data entry (training provided).
• Skills in Ellucian's Banner student information system (training provided).
• Skills in Microsoft Office products: Excel, Word, PowerPoint, Outlook, Teams, SharePoint, OneDrive (training provided).
• Skills in Qualtrics Experience Management Software (training provided).
• Skills in record management
  
  

Abilities

• Ability to create, implement, and evaluate processes and procedures.
• Ability to collaborate with internal and external stakeholders
• Ability to accept feedback and change behavior.
• Ability to adapt and adjust for the benefit of the team.
• Ability to communicate verbally and in writing.
• Ability to think creatively and explore improvements to processes and procedures.
• Ability to work and compromise effectively with a team.
• Ability to work independently and take initiative.
• Ability to meet deadlines despite frequent interruptions and conflicting time demands.