Assistant - P&C Service Center

Position Announcement

The People & Culture (P&C) Service Center Assistant plays a vital role in supporting Utah Valley University’s employees and applicants by serving as a trusted first point of contact for People & Culture services. This position provides confidential, professional assistance to the campus community and the public, responding to inquiries by phone, email, and in person. The Assistant helps guide individuals through Banner HRIS, employment eligibility, benefits, background checks, and other administrative processes, ensuring questions are answered accurately and efficiently.

This role is ideal for someone who values service, attention to detail, and collaboration in a dynamic university environment. The P&C Service Center Assistant contributes to a positive employee experience by reviewing, processing, and routing a wide range of requests; verifying required documentation, such as federal I-9 forms; and resolving routine issues or connecting individuals with appropriate resources. In doing so, the Assistant supports UVU’s mission by helping create an organized, respectful, and responsive workplace for all.

Summary Of Responsibilities

• Responsible for managing incoming calls as well as walk-in traffic from faculty, students, staff, and the general public. This includes disseminating information, recording, assisting with general questions, troubleshooting, problem-solving, and routing to the appropriate personnel and/or institutional area. Responsible for processing background checks, initiating and following through with new hire paperwork, and processing. Verifies document to complete the federal I-9 form.
• Provide information and assistance to job applicants regarding the job search and application process; assist applicants with routine questions about job vacancies and application status; and refer requests for in-depth job search assistance to the talent acquisition team. Follow up with department representatives as necessary to ensure resolution of problems involving incomplete, inaccurate, or non-compliant documentation.
• Provide general information and assistance for all of People & Culture and refer complex issues and specific questions to subject matter experts SME.
• Maintain and update UVHire, Background Check, and I-9 information in the HRIS system to ensure proper recording, routing, retention, storage, and/or disposition of all documents received by the center, in accordance with established policies and procedural guidelines. Assist various P&C areas with assigned special projects or events. Perform miscellaneous job-related duties as assigned.
  
  

Qualifications / Licenses / Certifications

High School diploma or equivalent and two years of experience in customer service, office administration, or human resources support; OR an equivalent combination of education or experience.

Preferred Qualifications

Previous work experience in a human resources role.

Knowledge / Skills / Abilities

Knowledge

• Knowledge of People & Culture processes, procedures, and documentation, as applicable to a public institution.
• Knowledge of legal requirements for the acquisition and retention of employment and/or contract data and documentation.
• Knowledge of general office etiquette to maintain a professional environment.
• Knowledge of computer software applications and data input, including Microsoft Excel, Outlook, calendaring, and Word.
• Working knowledge of automated job application systems and procedures.
  
  

Skills

• Excellent verbal and written communication skills to engage professionally and communicate effectively with individuals from varied backgrounds across the university community.
• Excellent customer service skills with the ability to remain calm and professional in stressful situations.
• Data management and tracking skills.
• Demonstrated ability to maintain confidentiality.
• Records maintenance skills.
• Skills in the use of personal computers and related software applications.
  
  

Abilities

• Ability to maintain composure in stressful and busy situations.
• Ability to maintain high accuracy and work quality standards.
• Ability to make administrative and procedural decisions and judgments on sensitive, confidential issues.
• Ability to use independent judgment and to manage and impart confidential information.
• Ability to work effectively in a team environment.
• Ability to organize and manage workload effectively in order to meet deadlines despite competing demands for time and resources.
• Ability to follow verbal and written procedures and instructions.