Patient Services Representative

Wood River Health is is now seeking a Patient Services Representative in our Call Center/Medical Records department! If you are looking for a great work environment with work/life balance and fantastic benefits, this is the place!

Not only do we offer a great work environment, our benefits are fantastic! Packages include a generous paid time off program, health insurance, flexible spending account, life insurance, retirement 403(b), work/life balance, tuition assistance, and much more!

The Patient Services Representative organizes and manages health information data by ensuring its quality, accuracy, accessibility, and security in both paper and electronic systems. Although Patient Services Representatives do not provide direct patient care, they work regularly with other healthcare professionals. The Patient Services Representative will participate in professional development by attending programs, workshops, in-services both internal and external, as well as department meetings, as needed. Essential Duties include:

• Import, scan, file and check documents for completeness, accuracy, and compliance with Wood River Health policies and procedures.  
• Answering incoming telephone calls using technology in a fast-paced call center environment. 
• Record all telephone calls/messages in EHR. 
• Enter data, such as diagnostic procedures into EHR. 
• Release patient information to persons or agencies according to Wood River Health policies and procedures. 
• Maintain a variety of health record indexes or storage and retrieval systems to collect and store information.
• Schedule, cancel and reschedule patient appointments for behavioral health, community resources, and medical departments according to clinical protocols and department workflows using Nextgen scheduling.
• Utilize triage protocols for all inquiries to provide first call resolution. Determine which calls are appropriate for clinical staff.  
• Protects patients’ health information for confidentiality and data security. 
• Provide education to patients on various services and offerings at WRH.
• Maintain strict confidentiality in all matters
• Operate within the scope of the Health Information Portability and Accountability Act to safeguard the privacy of protected patient health information 
• Enliven and support the mission, vision, and values of Wood River Health
• Adhere to organizational policies and procedures and Wood River Health Compliance Program Standards
• Performing other duties as assigned to meet business needs

Education & Experience 

• High School diploma or equivalent
• Minimum of 1-year medical office experience preferred. 
• Electronic Health Records experience preferred. 
• Knowledge of medical terminology preferred. 
• Must be able to work independently. 
• Must be able to perform tasks with appropriate speed and accuracy. 
• Must be able to work nights and weekends on a rotating basis. 
• Must be able to work a hybrid model with a blend of in-office and remote work (based on the needs of the department).
• Ability to effectively use MS Office Suite, Internet, and email
• Cultural sensitivity necessary to work with a diverse patient and staff population

Wood River Health is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by federal law.