What are the responsibilities and job description for the Sales & Office Support Representative position at Wood Machinery Systems Inc?
Are you detail oriented, proactive, and comfortable wearing multiple hats? We have a job for you!
Company Description
Wood Machinery Systems is the Midwest's most trusted partner for woodworking equipment and technology - a family business that has spent 30 years earning the right to say: we will always tell you the truth, find the right machine for your shop, and be there long after the sale.
Position Overview
We are seeking a highly organized and adaptable team member to support our growing business operations. This role is designed for someone with strengths in the following areas:
- Order Processing
- Marketing
- Sales Team Management
- Accounting
This is a full-time, on-site role for a Sales & Office Support Representative, located in Minnetonka, MN.
Starting salary: $60,000 - $65,000 annual salary with a potential for up to $80,000 depending on skillset.
Core Responsibilities
Order Processing
Responsibilities include assisting customers, addressing inquiries, providing customer support and ensuring satisfaction, processing sales orders and managing the CRM system, researching and quoting, tracking orders, opening and closing the office, and maintaining communication with clients and suppliers.
Marketing
Assist with newsletters, social media, and the website while helping organize marketing materials and customer communications.
Sales Team Management
Support the outside sales team with quoting, follow ups, reporting, and orders. Manage the CRM database with notes, contacts, and varying updates. Assist with customer service and account support as needed.
Accounting
Help invoice and collect outstanding balances. Support general bookkeeping and administrative accounting tasks.
Qualifications
- Strong Customer Support and Customer Service skills to effectively assist clients and resolve issues
- Excellent Communication and Interpersonal Skills for managing client and team interactions
- Ability to address Customer Satisfaction needs with a focus on quality and attention to detail
- Solid organizational and time-management abilities
- Proficiency with standard office tools and systems such as email, Microsoft Office, and CRM software (Zoho)
- Prior experience in sales or office support roles is a plus
- Knowledge of or interest in the woodworking or machinery industry is an advantage
Salary : $60,000 - $65,000