What are the responsibilities and job description for the Automotive Service Manager position at Wood City Motors?
You know the shop floor. You know the numbers. Now, put your name on a department and run it your way. We need a Service Manager who leads from the front, backs the crew, and takes care of the customer every single time. Wood City Motors is a Ford CDJR Dealership in the heart of Cloquet, MN and we are looking to add a Service Manager to our growing team!
Core Duties & Responsibilities
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Staff & Workflow Management:
- Hire, train, schedule, and mentor service advisors and repair technicians.
- Assign daily repair tasks, monitor technician productivity, and manage shop workflow.
- Customer Service & Relations:
- Address escalated customer inquiries, explain repair recommendations, and resolve complaints.
- Build long-term client trust to drive repeat business and positive reviews.
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Financial & Budget Oversight:
- Prepare and manage operating budgets, payroll, and department expenses.
- Monitor key performance indicators (KPIs) like average repair order (ARO) and labor efficiency.
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Operations & Quality Control:
- Inspect completed repairs for quality and minimize reworks or "comebacks".
- Coordinate parts ordering and inventory management with the parts department.
- Ensure compliance with safety standards (OSHA, EPA) and warranty policies.
Required Skills & Qualifications
- Technical Knowledge:
- Strong understanding of automotive repair, diagnostics, and electrical troubleshooting.
- Familiarity with Technical Service Bulletins (TSBs) and warranty guidelines.
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Leadership & Management:
- Proven ability to coach, delegate, and manage multi-person teams.
- Strong organizational and time-management skills to handle high-stress environments.
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Communication & Software:
- Clear verbal and written skills to translate technical car issues into simple terms for customers.
- Proficiency in service management, scheduling, and digital diagnostic software.
- High school diploma or equivalent
- 2 years of supervisory experience in the auto industry preferred
Education & Credentials: High school diploma or equivalent and 2 years of supervisory experience in the auto industry preferred.
401k
Paid Time off
Health, Dental, Vision, Life Benefits
Store discounts on parts, service and vehicles
Work Schedule: In Person Monday - Friday
#hc268704
Salary : $80,000 - $110,000