What are the responsibilities and job description for the Patient Access and Insurance Coordinator position at Wondrous Kids?
Join Our Team!
We are a busy, relationship-focused pediatric therapy clinic seeking an organized, friendly, and detail-oriented Patient Access & Insurance Coordinator to join our growing team. This position plays a vital role in helping families navigate the therapy process from their first referral through scheduling and insurance verification.
If you enjoy helping families, solving problems, and working in a fast-paced pediatric environment, we would love to meet you.
Position Summary
The Patient Access & Insurance Coordinator serves as a key point of contact for new and existing families. This role is responsible for verifying insurance benefits, communicating costs and coverage to families, scheduling evaluations, and supporting front desk operations as needed.
Primary Responsibilities
Insurance Verification & Authorization Support
- Contact insurance companies to verify therapy benefits and coverage.
- Run insurance eligibility checks through the clinic's EMR system.
- Review benefits, deductibles, copays, coinsurance, and visit limitations.
- Document insurance information accurately in patient records.
- Communicate insurance coverage and estimated patient responsibility to families.
New Patient Intake
- Contact new referrals in a timely manner.
- Explain clinic services and therapy options.
- Discuss insurance benefits and expected costs.
- Schedule evaluations and assist families through the onboarding process.
- Ensure all required paperwork and documentation are completed prior to appointments.
Scheduling & Front Desk Support
- Assist with patient scheduling and appointment management.
- Fill openings in therapist schedules when cancellations occur.
- Support front desk operations during busy periods.
- Answer incoming calls and respond to patient inquiries.
- Help maintain accurate schedules and patient records.
Administrative Support
- Maintain organized and accurate documentation.
- Communicate effectively with therapists, office staff, physicians, and families.
- Assist with special projects and other administrative duties as assigned.
- Support a positive and welcoming clinic environment for children and families.
Qualifications
- High school diploma required; associate's or bachelor's degree preferred.
- Previous medical office, insurance verification, scheduling, or customer service experience preferred.
- Experience with pediatric healthcare settings is a plus.
- Strong organizational skills and attention to detail.
- Excellent phone communication and customer service skills.
- Ability to manage multiple tasks and priorities efficiently.
- Comfortable learning and utilizing electronic medical record (EMR) systems.
- Positive attitude and team-oriented mindset.
Desired Traits
- Compassionate and family-focused.
- Strong problem-solving skills.
- Reliable and dependable.
- Professional and friendly communication style.
- Ability to remain calm and organized in a busy environment.
What We Offer
- Supportive and collaborative team environment.
- Opportunity to make a meaningful difference in the lives of children and families.
- Professional growth and training opportunities.
- Consistent daytime work schedule.
- Competitive compensation based on experience.
To Apply: Please submit your resume and a brief cover letter describing your experience with insurance verification, scheduling, customer service, or healthcare administration.
Join our team and help children and families access the services they need to thrive.
Pay: $20.00 - $23.00 per hour
Benefits:
- Paid time off
Work Location: Hybrid remote in Sand Springs, OK 74063
Salary : $20 - $23