Appointment Scheduler / Referral Specialist

Appointment Scheduler / Referral Specialist

Women's Specialists of New Mexico (WSNM)

Position Overview

Women's Specialists of New Mexico is seeking an organized, dependable, and patient-focused Appointment Scheduler/Referral Specialist to join our team. This position is responsible for scheduling patient appointments across all WSNM locations, managing incoming referrals, and providing exceptional customer service to patients and staff. The ideal candidate will have strong communication skills, attention to detail, and the ability to work efficiently in a busy medical office environment.

Key Responsibilities

• Schedule patient appointments for providers across all WSNM locations in accordance with established scheduling guidelines.
• Manage incoming patient referrals through the ModMed Referral System.
• Obtain medical records for patients referred by outside providers.
• Provide professional, courteous, and positive interactions with patients, providers, and staff.
• Answer and appropriately transfer incoming calls to the correct departments or personnel.
• Develop and maintain proficiency in the practice management computer system and telephone/voicemail systems.
• Collaborate effectively with other departments and team members to support efficient patient care and daily operations.
• Provide coverage for the telephone operator as needed.
• Assist with provider schedule changes and bump lists.
• Distribute incoming mail and packages as assigned.
• Participate in cross-training and perform additional duties as assigned by management.

Required Qualifications

High school diploma or GED.

Strong customer service and interpersonal communication skills.

Ability to communicate professionally and effectively with patients, providers, and coworkers.

Strong organizational skills and attention to detail.

Ability to manage multiple tasks and maintain accuracy in a fast-paced environment.

Ability to learn and effectively use medical practice computer systems and telephone systems.

Ability to work collaboratively with staff across multiple departments.

Preferred Qualifications

At least one year of experience working with a multiline telephone system.

Previous experience in medical appointment scheduling, referrals, or a healthcare office setting.

Bilingual in English and Spanish.

Physical Requirements

Ability to sit for extended periods.

Sufficient hearing, speaking, and visual abilities to perform essential job responsibilities, with or without reasonable accommodation.

Ability to perform repetitive hand and wrist movements associated with typing, writing, and operating office equipment, including computers, telephones, and copiers.

Join Our Team

At Women's Specialists of New Mexico, we are committed to providing exceptional care while fostering a supportive, collaborative work environment. We value team members who demonstrate professionalism, compassion, and a commitment to creating a positive patient experience.