Shelter Advocate - Crisis Hotline 2nd/3rd Shift Float

GENERAL RESPONSIBILITIES: In no particular rank or order.

1. Respond to telephone crisis/information/referral calls for domestic violence/sexual assault victims/survivors.

2. Provide support and advocacy for hotline callers.
3. Transfer calls to on-call as needed.
4. Complete client intake and provide initial assessments of client needs.
5. Monitor shelter safety and access emergency services as needed.
6. Complete all routine housekeeping and safety checks and record these events on the daily/weekly cleaning list.

7. Maintain cleanliness of the office and office restroom during shift.
8. Provide support to shelter clients and their children.
9. Consult with other personnel regarding client progress, needs and goals.
10. Assist in organizing and maintenance of shelter.
11. Maintain a working knowledge of community resources.
12. Activate Domestic Violence Response Team as needed.
13. Assist in clerical duties such as filing, copying, data entry, and maintaining client paperwork.
14. Maintain appropriate client and organizational records.
15. Thoroughly clean client rooms as they are vacated.
16. Perform regular cleaning of shelter.
17. Attend and participate in the Women’s Information Service, Inc. shelter advocate staff meetings as scheduled.
18. Other duties as assigned by the Lead Shelter Advocate, Program Director, or Executive Director.

QUALIFICATIONS AND SKILLS:

Professional: Two years of college level academics or experience preferred.

Experience: Knowledge of and interest in human services or criminal justice

Communication: The ability to speak and write clearly using proper spelling and grammar.

Technical: Ability to utilize a personal computer and demonstrate familiarity with
Microsoft programs, detailed data entry; Google Drive experience preferred.

Other: Access to reliable transportation. Must be able to lift 50 pounds and navigate stairs. Must be willing to work some weekends and holidays.

SUPERVISOR RESPONSIBILITIES: None

SUPERVISOR/RESPONSIBLE TO: Lead Shelter Advocate, Program Director,
Executive Director

SALARY AND CLASSIFICATION: Hourly Rate: $15.30 per hour

BENEFITS: After 90 day introductory period, company paid life insurance for employees that work at least 20 hours per week, employees that work 30 hours or more per week on average are eligible for employee paid health and dental insurance. Eligible for Simple IRA and company match after one year of service.

SCHEDULE: Primarily after 5 p.m. on weekdays and any time on weekends. Second shift until midnight, third shift from midnight to 8 a.m. Schedule will include some weekends and holidays.

Women’s Information Service, Inc. is an Equal Opportunity Employer.

Summary

As a Shelter Advocate for the Crisis Hotline during the 3rd shift, you will be essential in providing support and guidance to individuals in crisis. Reporting to the Lead Shelter Advocate, your role will involve conducting intake assessments and utilizing your strong communication skills to effectively address the needs of callers. Your premium skills in crisis intervention, conflict management, and case management will be vital in ensuring the safety and well-being of those seeking assistance. Additionally, your relevant skills in data entry and computer proficiency will aid in maintaining accurate records and facilitating smooth operations within the shelter. Join us in making a meaningful impact in the lives of those in need.

Job Type: Part-time

Pay: $15.30 per hour

Benefits:

• 401(k)
• 401(k) 3% Match
• Life insurance
• Professional development assistance

Experience:

• Social Work: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Location:

• Big Rapids, MI 49307 (Required)

Shift availability:

• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person

Salary : $15