Patient Information Liaison

Patient Information Liaison – Front Desk

Women’s Excellence

Position Summary

Women’s Excellence is seeking a friendly, professional, and highly organized Patient Information Liaison to join our front office team.

The Patient Information Liaison is the first point of contact for our patients and plays an important role in creating a welcoming, positive experience from the moment a patient enters our office through the completion of their visit.

This position is responsible for greeting and checking patients in and out, scheduling appointments, collecting payments, maintaining accurate patient information, assisting with insurance questions, and coordinating communication between patients, providers, and other members of the healthcare team.

The ideal candidate is compassionate, dependable, comfortable working in a fast-paced medical office, and committed to providing exceptional customer service.

Key Responsibilities

• Warmly greet patients and visitors as they enter the office and provide a welcoming, professional experience.
• Check patients in and out for appointments accurately and efficiently.
• Confirm and update patient demographic, contact, and insurance information in Athena.
• Verify that required patient forms and information are complete prior to the appointment.
• Collect copays, deductibles, outstanding balances, and other patient-responsibility amounts at the time of service.
• Schedule follow-up visits, procedures, testing, and other appointments as directed by the provider or clinical team.
• Answer incoming telephone calls professionally and assist patients with questions or route calls to the appropriate team member.
• Return voicemails and respond to patient portal messages in a timely manner.
• Review provider schedules in advance to identify scheduling concerns, missing information, or other issues that could delay patient care.
• Assist with insurance eligibility and verification and communicate insurance concerns to the appropriate insurance or prior authorization team.
• Assist patients with basic billing and insurance questions and direct more complex concerns to the appropriate department.
• Accurately enter and update information within the Athena electronic health record.
• Assist with requesting, receiving, and releasing medical records according to HIPAA requirements.
• Complete and coordinate disability, FMLA, and other patient forms as assigned.
• Serve as a communication liaison between patients, providers, hospitals, clinical staff, and other departments.
• Communicate patient concerns or urgent issues to the appropriate clinical team member.
• Help maintain patient flow by communicating delays, scheduling changes, and patient needs to the clinical team.
• Maintain the reception and front desk area in a clean, professional, and organized manner.
• Protect patient confidentiality and follow all HIPAA, privacy, and security requirements.
• Follow office policies, procedures, and established workflows.
• Participate in medical office emergency procedures when necessary, including contacting EMS and assisting staff as directed.
• Maintain positive, professional relationships with patients, providers, coworkers, and leadership.
• Assist with additional front office and patient care coordination responsibilities as assigned by the Team Lead or management.

Required Skills and Qualifications

• Excellent customer service skills with a warm, professional demeanor.
• Strong interpersonal and communication skills.
• Ability to remain calm, compassionate, and professional when assisting patients who may be ill, anxious, upset, or frustrated.
• Strong organizational and multitasking skills.
• Ability to work efficiently in a fast-paced medical office environment.
• Excellent attention to detail and accuracy.
• Dependable and self-motivated.
• Comfortable learning and using technology and electronic health record systems.
• Basic computer skills and familiarity with Microsoft Office.
• Ability to communicate effectively with patients, providers, coworkers, hospitals, and insurance representatives.
• Ability to maintain patient confidentiality at all times.
• Athena or other electronic medical record experience is preferred but not required.

Education and Experience

• High school diploma or equivalent required.
• Previous medical office, healthcare, front desk, receptionist, or customer service experience preferred.
• Experience working in an OB/GYN or women’s health practice is a plus.

Physical Requirements

• Prolonged periods of sitting at a desk

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Relocate:

• Lake Orion, MI 48362: Relocate before starting work (Required)

Work Location: In person

Salary : $18