Customer Service Representative

Description

Women’s Care, founded in 1998, is a leading women’s healthcare group in the United States, dedicated to providing the highest quality of care for women through their reproductive years and beyond. With 100 locations and over 400 OB/GYNs and specialists across the country, Women’s Care provides comprehensive patient care in obstetrics, gynecology, gynecologic oncology, urogynecology, gynecologic pathology, breast surgery, genetic counseling, maternal fetal medicine, laboratory services, and fertility. 

The Customer Service Representative handles and resolves incoming patient account calls while providing a superior customer service experience.

• Answer all incoming patient calls.
• Address patient account questions and concerns in regard to billing, outstanding balances, payments plans, etc.
• Handle all return mail and re-verify addresses for accuracy.
• Document patient account accurately and completely.
• Respond to daily Web Portal emails.
• Maintain positive rapport with internal and external clients at all times.
• Demonstrate and embody the Women’s Care mission and core values.
• Compliance with all HIPAA rules, regulations, and guidelines.
• Other duties as assigned.

Qualifications

Qualifications:

• High school diploma or equivalent required.
• 1 – 2 years’ experience of patient/insurance AR collections and patient customer service in a medical/healthcare setting.
• Thorough knowledge of the accounts receivable collections process.
• Excellent customer service skills with the ability to tactfully communicate with all personality types and handle stressful situations.
• Strong verbal and written communication skills.
• Must be highly detail-oriented and organized.
• Able to multi-task while on the phone.
• Practice Management system experience preferred.
• Previous experience with eClinicalWorks preferred.
• Bilingual is a plus.
• Demonstrate excellent problem-solving skills.
• Ability to work in a fast-paced, ever-changing environment.
• Must be dependable, reliable, and punctual.

WHY JOIN WOMEN'S CARE? 

We Offer:

• Competitive compensation package
• Health, dental, and vision benefits
• Paid time off and paid holidays
• 401k plan 
• An opportunity to make a difference in patients' lives every day!

Women’s Care has grown tremendously through the years and expects to accelerate its growth with plans to expand rapidly into new markets across the U.S. With the commitment of our employees, we remain true to our mission of ‘Improving the Health of Women Every Day.’ At Women’s Care, we CARE about our patients, and we stand by our values.  

 Compassion & Empathy: Treating patients like valued friends and family 

 Accountability: Taking responsibility for our actions and behaviors 

 Respect: Acting respectfully in every interaction 

 Excellence & Quality: Providing the safest, highest quality of care