Certification Associate

Reports to: Director of Certification

Location: Hybrid

The Women’s Business Council – Southwest (WBCS) is seeking a highly organized and detail-oriented Certification Associate. As a Certification Associate, you will be responsible for accurately and efficiently inputting a variety of data into our systems to process certification applications and organization of supporting documents for women-owned businesses. Attention to detail, speed, and ability to maintain confidentiality are essential for this role. The ideal candidate is reliable, proactive, and has exceptional data entry and customer service skills. This is a crucial position within our organization, as the accuracy and timeliness of processing applications directly impacts our operations.

Responsibilities:

Participate in all aspects of the certification program with focus on processing certification and recertification applications, conducting site visits, responding to information requests, and supporting the certification department.

· Implement and maintain a thorough knowledge and comprehension of WBENC certification standards and procedures in all aspects of job responsibilities.

· Oversees receipt of applications from Women Business Enterprises; this includes all data entry and ensuring application data is successfully transferred to our WBCS database.

· Evaluates applicant files and ensures they are processed in accordance with WBENC standards and procedures, which will include a high level of legal and financial document review (no experience is required, however a strong ethical standard and comfort with legal and financial documents is preferred).

· Tracks additional incoming documentation and logs files as complete and pending once they are complete in WBCS database and WBENCLink.

· Leverage AI tools and platforms to enhance productivity, streamline workflows, and support data-driven decision-making across projects.

· Attend and assist at bi-monthly Certification Review Committee meetings; assist in the preparation and presentation of staff review summaries and record decisions on applicants’ eligibility.

· Conduct site visits as necessary throughout the region as back-up to Certification Review Committee members.

· Respond to questions about the certification process from calls and emails regarding new applications, recertifications, and site visits.

· Maintain confidentiality and security of certification files according to WBENC and WBCS standards, including retention and destruction guidelines.

· Creates and analyzes reports as requested by management.

Requirements:

· High school degree or equivalent; college degree preferred.

· 2 years’ experience in a position(s) with comparable responsibilities.

· Intermediate computer proficiency in a variety of standard office programs.

· Strong time management and organizational skills, with an ability to stay focused on assigned tasks and meet tight deadlines.

· MUST be very detail oriented.

· Skill set must include high level proficiency in data entry; both quality and quantity are critical to workflow.

· Problem-solving skills and the ability to work independently.

· Experience working in a non-profit professional service/membership-driven organization is preferred.

Other Requirements of Position:

· Extended periods of time spent at computer/telephone

· Occasional lifting of up to 20 pounds in transporting materials to events and trade fair setups

· Position may require travel within the region

Additional Benefits:

· WBCS provides 100% company-funded health and vision insurance coverage.

· WBCS provides accrued sick and vacation time.

· Fulltime employees also receive 12 paid holidays per year.

· WBCS offices are annually closed between Christmas and New Years Day.

WBCS provides two retirement plans, a TDA and a SEP plan, with 5% company contribution after 2 years of employment.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• How do you rate your overall data analytics proficiency?

Beginner / Intermediate / Advanced / Expert

• How would you rate your overall customer service experience?

Beginner / Intermediate / Advanced / Expert

• How comfortable are you explaining complex policies or procedures to customers?

Not comfortable / Somewhat comfortable / Very comfortable / Expert at simplifying

• Have you reviewed applications, documentation, or certification submissions in a prior role?

Yes / No

• How would you rate your attention to detail when verifying documents?

Average / Above Average / Exceptional

• Rate your ability to identify inconsistencies, missing information, or data discrepancies.

Beginner / Intermediate / Advanced / Expert

• How comfortable are you making decisions based on documented policies or eligibility criteria?

Not comfortable / Somewhat / Comfortable / Very comfortable

• Are you located in the Dallas/Fort Worth Metroplex? This position is required to be accessible in-person in Irving, Texas.

Work Location: Hybrid remote in Irving, TX 75038

Salary : $40,000 - $50,000