What are the responsibilities and job description for the MEMBER RELATIONS MANAGER (HYBRID, BOSTON) position at Women in Cleantech and Sustainability?
Member Relations Manager | Dylan Green | Hybrid, Boston
The Company
Our client is a mission-driven organization that helps public and nonprofit institutions advance affordable, reliable, and sustainable energy solutions. Serving hundreds of member organizations across the region, the organization provides a range of programs and advisory services that reduce costs, simplify energy decisions, and accelerate decarbonization goals. Its work enables members to focus on their core missions while progressing toward a cleaner energy future.
Role Overview
The Member Relations Manager manages relationships with a defined group of member organizations, acting as their strategic advisor and primary point of contact from onboarding through renewal. The position emphasizes member retention, satisfaction, and measurable sustainability progress. Working collaboratively across internal teams, the Manager ensures members receive coordinated, high-quality service and support. This role combines strategic account management with a focus on advancing impact and long-term value.
Duties & Responsibilities
The Company
Our client is a mission-driven organization that helps public and nonprofit institutions advance affordable, reliable, and sustainable energy solutions. Serving hundreds of member organizations across the region, the organization provides a range of programs and advisory services that reduce costs, simplify energy decisions, and accelerate decarbonization goals. Its work enables members to focus on their core missions while progressing toward a cleaner energy future.
Role Overview
The Member Relations Manager manages relationships with a defined group of member organizations, acting as their strategic advisor and primary point of contact from onboarding through renewal. The position emphasizes member retention, satisfaction, and measurable sustainability progress. Working collaboratively across internal teams, the Manager ensures members receive coordinated, high-quality service and support. This role combines strategic account management with a focus on advancing impact and long-term value.
Duties & Responsibilities
- Serve as the key liaison for assigned members, representing their priorities across internal departments
- Oversee the full lifecycle of member engagement, from onboarding and needs discovery to renewal and ongoing partnership
- Cultivate strong relationships with organizational leaders and conduct regular strategic reviews to align on goals and outcomes
- Identify new opportunities to expand participation and deliver tailored solutions in collaboration with internal experts
- Manage renewals and engagement pipelines to ensure consistent service and continuity of value
- Track member interactions, opportunities, and forecasts in the CRM system; share timely updates on progress and trends
- Develop reports showcasing impact metrics such as cost savings, participation growth, and sustainability achievements
- Support process improvements by refining internal tools, templates, and playbooks that enhance member experience
- Coordinate with multiple teams to ensure seamless delivery of programs and services
- Assist leadership with retention planning, segmentation, and continuous improvement initiatives
- Lead onboarding sessions for new members and guide them through available resources and tools
- Encourage ongoing engagement through education, insights, and data-driven recommendations
- Perform other duties as needed to support organizational objectives and strengthen member relationships
