Community Support Coordinator

Position Summary:

The Community Support Coordinator serves as a key member of the WFLC programs team, supporting individuals and families through practical, non-clinical case management, resource navigation, and advocacy. This position is responsible for conducting participant intakes, assessing needs across multiple domains, and utilizing the Guided Assistance Pathways (GAP) framework to identify participants' anchor goals, determine appropriate pathways, and coordinate access to internal programs and external resources. The Community Support Coordinator provides additional support for participants with more complex needs, ensuring consistent assessment, individualized assistance, and coordinated handoffs throughout the referral process.

Candidates who meet the applicable qualifications may also oversee the Center's MSW Internship program, including recruitment, supervision, and evaluation of interns in partnership with local graduate schools. This position requires strong interpersonal skills, a deep understanding of community resources, and a commitment to supporting individuals and families while advancing the mission of WFLC.

Duties and Responsibilities:

• Serve as a primary point of contact for community members by responding to inquiries and conducting intakes via phone, video, or in person.
• Provide practical, non-clinical case management by assessing participant needs across various domains, including basic needs, crisis support, mental health, financial assistance, and legal services.
• Utilize the Guided Assistance Pathways (GAP) framework to identify participants' anchor goals, determine appropriate pathways, and connect participants with relevant programs and resources.
• Provide individualized, ongoing support for participants with higher-complexity needs, including resource navigation, advocacy, and coordination of services.
• Collaborate with the Programs and Initiatives Coordinator to ensure consistent GAP assessments, identification of anchor goals and appropriate pathways, and coordinated handoffs for participants requiring additional support.
• Develop, implement, and facilitate WFLC programs and initiatives in response to identified community needs with support from the Director of Programs.
• Provide timely, personalized referrals to WFLC programs as well as local, regional, and statewide resources.
• Advocate for participants by assisting with phone calls, applications, and provider communication to ensure access to services.
• Maintain accurate, up-to-date records of participant assessments, referrals, and services provided, and keep resource information in the referral database current.
• Collaborate with the programs team and other staff members to ensure coordination across all services.
• Participate in ongoing strategy discussions with the programs team to strengthen program delivery and identify service gaps.
• Stay informed of evolving community needs and complete required continuing education and training annually.
• Represent WFLC at community meetings and outreach activities to build relationships with partner agencies and strengthen community connections.
• Perform additional duties as assigned.

MSW Internship Program Responsibilities (Based on Qualifications)

For employees who meet the applicable field instructor qualifications, additional responsibilities may include:

• Promote the MSW Internship program to local graduate schools and assist with intern recruitment.
• Conduct interviews for prospective MSW interns in collaboration with the Director of Programs.
• Lead onboarding and provide regular supervision, mentorship, and support for MSW interns throughout their placement.
• Monitor intern progress, approve hours and assignments, conduct site visits, and complete evaluations as needed.
• Attend field instructor training or orientation sessions as required by affiliated universities.

Required Skills and Abilities:

• Strong interpersonal and communication skills with the ability to build trust and rapport with participants.
• Excellent organizational skills and attention to detail.
• Experience or familiarity with case management, family support, or basic needs access is preferred.
• Ability to assess complex participant needs, prioritize appropriate resources, and coordinate services while maintaining professional boundaries within a non-clinical setting.
• Comfortable using Microsoft Office and learning client management systems; experience with CRM databases is a plus.
• Proactive and solution-oriented, with a flexible and resourceful approach to problem-solving.
• Commitment to the mission of supporting women and all families in need.
• Bilingual abilities (particularly Spanish) are highly desirable but not required.

Education and Experience:

• Master's degree in Social Work (MSW) from an accredited institution required.
• Minimum of two years of relevant experience in case management, community support, or direct service preferred.
• A minimum of two years of post-MSW professional social work experience and eligibility to supervise MSW interns in accordance with affiliated university requirements strongly preferred.
• Previous experience supervising or mentoring social work interns is a plus.

Working Conditions:

• Work is primarily conducted in an office environment, with occasional off-site responsibilities, including community meetings and outreach activities.
• Some evening and weekend hours may be required to support programming, meetings, and outreach.

Equal Employment Opportunity Statement:

Women and Family Life Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Pay: $26.75 per hour

Expected hours: 37.5 per week

Benefits:

• 401(k)
• 401(k) matching
• Health savings account
• Paid time off

Education:

• Master's (Required)

Work Location: In person

Salary : $27