What are the responsibilities and job description for the DV Hotline & Intake Services Manager position at Women Against Abuse?
Description & Responsibilities
The DV Hotline & Intake Services Manager supervises our Hotline & Intake staff at Women Against Abuse (WAA) (24/7 department) providing high quality and trauma informed client services that include safety planning, resources and referrals, safe haven intake, maintaining client records, all in accordance with our Agency standards.
In addition, they will serve as a liaison managing a coordinated effort between WAA, the Philadelphia Domestic Violence Hotline Collaborative (PDVH), the Philadelphia Office of Domestic Violence Strategies (ODVS), local hospital emergency rooms, Health & Human Service providers and other local & government agencies including the FBI’s Human Trafficking division providing technical assistance and providing/recommending training needs.
Additional responsibilities include but are not limited to:
- Regularly reviewing data & reporting, addressing and adjusting as needed.
- Working with WAA Agency staff and PDVH to create on-going trainings & related materials.
- Supporting the Evaluation & Learning Team on the quarterly ODVS reporting review and finalization.
- Participating as a guest speaker in the Agency domestic violence advocate training (JARS), as needed.
- Providing on-call coverage for the Residential Sites and Hotline.
- Assisting clients and other staff in establishing and maintaining a safe and supportive community environment.
- Working collaboratively with the Director of Facilities and Maintenance Supervisor to ensure rooms are turned over in a timely manner.
What WAA Can Offer You and What You'll Love About WAA
Annual Increases, Years of Service Recognition, EAP, Pay differential for agency observed holidays and declared inclement weather, Medical, Vision, Dental, PTO for Vacation, Personal, Holidays, accrual of Sick Days, & more
The mission of WAA is to provide quality, compassionate and non-judgmental services in a manner that fosters self-respect and independence in persons experiencing intimate partner violence through advocacy and community education. WAA’s Core Values are Safety, Empowerment, Strength, Hope, Respect, and Integrity and we are committed to a work environment built on honesty, transparency, teamwork, accountability, and a high level of professionalism
Requirements & Preferred Qualifications
- Master's Degree in Social Work, Psychology or related field OR an equivalent combination of education and experience, required.
- A minimum of two (2) years Supervisory experience, required.
- A minimum of two (2) years Case Management, behavioral health or related experience, required.
- A minimum of one (1) year of residential services experience and at least one (1) year experience in crisis intervention or emergency shelter, required.
- Demonstrated proficient computer skills including Microsoft Office (Excel, Outlook, Word, etc.) required.
- Demonstrated effectiveness of crisis intervention, required.
- Demonstrated ability to work effectively within a diverse community population, required.
- Working in an urban setting with underserved communities preferred.
- Demonstrated ability to work effectively as a team member, required.
- Demonstrated commitment to service of others, required.
- Demonstrated proficiency in communication, both verbal and written, required.
- Experience working with survivors of domestic violence and/or intimate partner violence advocacy and issues, preferred.
- Bilingualism or conversational in a language in addition to English is strongly preferred.
- Demonstrated ability to effectively represent an advocacy agency or function, preferred.
- Will be required to attend our Virtual Domestic Violence Advocate Paid Training, post hire (February 17 - March 5).
- Must provide Satisfactory Child Abuse, Criminal and FBI clearances. (Any expenses paid by employer)
Women Against Abuse (WAA), a 501(c)3 nonprofit agency, is among the largest domestic violence agencies in the country and Philadelphia's leading domestic violence advocate and service provider. With over 170 staff, WAA serves two 100 bed safe havens and 15 transitional housing apartments, legal services, hotline counseling, aftercare community-based services, prevention & education, and advocacy.
Women Against Abuse is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or any other protected characteristic as outlined by federal, state, or local law". Women Against Abuse’s hiring decisions are based on merit, qualifications, and business needs.
Monday - Friday 40 hours per week (one day 1:00 PM - 9:00 PM) & rotational on call responsibilities
Salary Range: $53,000 - $60,800 based on years of experience
Salary : $53,000 - $60,800