Assistant Manager/Sales Associate

Wolves Den Fitness — Assistant Manager (Front Desk & Operations)

1010 Wall Street, El Paso, TX
Pay: $13.00/hour
Job Type: Full-time
Work Location: In person

Why join Wolves Den Fitness?

We’re not a “check-in and chill” gym. Wolves Den Fitness is built on high standards, real community, and a results-driven culture. If you’re upbeat, dependable, and take pride in doing things the right way, you’ll fit in here.

Position Overview

We’re hiring an Assistant Manager to help lead front desk operations, uphold Wolves Den standards, and support the team through consistent execution, training, and accountability. You’ll be a key leader on the floor—setting the tone for hospitality, cleanliness, and performance while helping drive memberships and member satisfaction.

Facility Hours (Wolves Den Fitness)

• Monday–Friday: 4:00 AM – 11:00 PM
• Saturday: 6:00 AM – 3:00 PM
• Sunday: 7:00 AM – 12:00 PM
• Closed: Major holidays (Christmas, New Year’s Day, Thanksgiving, Fourth of July)

What it means to be Wolves Den

Our standards aren’t just words—we live them daily.

• Teamwork: We communicate, back each other up, and address problems fast.
• Hospitality: We take ownership of making every member and guest feel welcomed, valued, and taken care of.
• Authenticity: We show up real, keep our word, and do the right thing—always.
• Grit: We embrace challenges, stay consistent, and perform even when it’s busy.

What you’ll do (Core Responsibilities)

• Lead the front desk experience: greet members/guests quickly and professionally; ensure smooth check-ins and a high-energy atmosphere
• Support membership sales, upgrades, and account resolution; help convert inquiries into tours and tours into memberships
• Handle escalations: billing questions, member concerns, and operational issues—partnering with leadership as needed
• Maintain a clean, organized, “member-ready” front desk and lobby area; help keep the facility crisp throughout the day
• Perform daily operations: opening/closing procedures, inventory checks, basic admin tasks, and facility resets
• Answer phones and messages in a courteous, professional manner; communicate specials, events, and key updates clearly

Leadership & Training Expectations (Assistant Manager)

• Lead by example: set the standard for professionalism, punctuality, cleanliness, and member service every shift
• Train and coach staff: onboard new front desk team members, reinforce checklists/processes, and correct issues in real time
• Accountability: ensure tasks are completed correctly (check-ins, paperwork, daily walkthroughs, cleaning/reset expectations)
• Communication: keep leadership informed—flag issues early, document important notes, and follow through until resolved
• Consistency: enforce Wolves Den policies fairly and consistently to protect the member experience and the brand

What success looks like

• Members and guests feel welcomed immediately and leave with a great experience
• The front desk runs smoothly—organized, clean, and efficient even during busy hours
• Staff are trained, supported, and held to a clear standard (no confusion, no shortcuts)
• You help drive results: strong follow-up, confident tours, and steady membership conversions

About you

• You’re optimistic, energetic, and comfortable talking to anyone
• You’re naturally persuasive and can ask for the sale without being pushy
• You like structure, checklists, and doing things the right way
• You multitask well and stay calm when it gets busy
• You’re detail-oriented and take pride in a clean, professional workspace
• You have leadership energy—people naturally look to you for direction

Qualifications

• Customer service or service-oriented experience
• Prior leadership/supervisor experience (or strong readiness to lead)
• Strong communication skills (verbal and written)
• Reliable transportation
• Must be able to stand/walk for extended periods and lift/move up to 50 lbs as needed
• High school diploma
• Drug-Free Workplace — Pre-Employment Drug Test Required

Benefits

• Free gym membership
• Employee discount
• Advancement opportunities

Equal Opportunity Employer: Wolves Den Fitness provides equal employment opportunities without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

Pay: From $13.00 per hour

Benefits:

• Employee discount
• Opportunities for advancement
• Paid time off

Work Location: In person

Salary : $13