What are the responsibilities and job description for the Member Service Representative position at Wolverine State Credit Union?
About this Position:
Provide top notch customer service to our members by greeting them with a warm, friendly face and delivering personal service to meet each member’s individual needs. Accurately and efficiently process transactions for members including cashing checks, accepting deposits and withdrawals, processing loan payments, money transfers and loan payments. Balances each day’s transactions and verifies cash totals. Perform specific assigned side-jobs and assists other member service representatives with a variety of duties as required.
What You'll Do:
(Full-Time)
Michigan is the Wolverine State. Wolverines are known for their strength despite their size. Wolverine State Credit Union fiercely protects the financial future of members, despite size.
Our Mission:
We are trusted and innovative financial partner, empowering individuals and businesses to achieve their financial goals while strengthening our communities.
A few words from Legal:
The chosen applicant will be required to complete a Criminal History Authorization and Disclosure form allowing us to conduct appropriate background checks to determine eligibility for employment. Failure to submit documentation will result in an ineligibility for hire.
Upon request auxiliary aids and services will be made available to individuals with disabilities. Michigan Relay Center “Voice and TTY/TDD” 1-800-649-3777. An EOE.
Provide top notch customer service to our members by greeting them with a warm, friendly face and delivering personal service to meet each member’s individual needs. Accurately and efficiently process transactions for members including cashing checks, accepting deposits and withdrawals, processing loan payments, money transfers and loan payments. Balances each day’s transactions and verifies cash totals. Perform specific assigned side-jobs and assists other member service representatives with a variety of duties as required.
What You'll Do:
- Receives deposits in person or by mail.
- Receives loan payments in person or by mail.
- Processes cash advances, cashiers’ checks, money orders, and similar transactions.
- Disburses cash or check withdrawals in person.
- Processes transfers.
- Answers the phone and assists members with inquiries or directs to appropriate department.
- Performs transactions via the drive-up teller window and processing night drop transactions.
- Verifies transactions. Monitors deposit amounts and examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly.
- Keeps BSA officer aware of all items requiring attention.
- Ensures members' requests and questions are promptly resolved.
- Receives and processes new member accounts and changes to existing accounts or directs to Membership Service Officers as needed.
- Receives and processes changes of name, addresses, and other account information as needed.
- Maintains privacy of member account information.
- Ensures the Credit Union’s quality reputation is maintained and projected.
- Keeps supervisor informed of area activities and of any significant problems or concerns.
- Completes required reports and records accurately and promptly.
- Cross sells Credit union products and services.
- Ensures work area is clean, secure, and well maintained.
- Perform other tasks as assigned by supervisor.
- High School graduate or equivalent required.
- One to three years of similar or related experience.
- Cash handling and customer service experience is strongly preferred.
- Excellent written and verbal communication skills.
(Full-Time)
- Weekly Pay
- Company Paid health, dental and vision insurance for yourself and any qualifying spouse/dependents(Following 90 days of employment)
- To help Prepare you for the future: 401(k) retirement plan (Following 90 days of employment)
- Paid time off: Vacation, Sick leave and company paid holidays
- Wellness reimbursement of up to $30/month (tickets to local community events, approved educational events or conferences)
- Tuition reimbursement after 1 year of employment
Michigan is the Wolverine State. Wolverines are known for their strength despite their size. Wolverine State Credit Union fiercely protects the financial future of members, despite size.
Our Mission:
We are trusted and innovative financial partner, empowering individuals and businesses to achieve their financial goals while strengthening our communities.
A few words from Legal:
The chosen applicant will be required to complete a Criminal History Authorization and Disclosure form allowing us to conduct appropriate background checks to determine eligibility for employment. Failure to submit documentation will result in an ineligibility for hire.
Upon request auxiliary aids and services will be made available to individuals with disabilities. Michigan Relay Center “Voice and TTY/TDD” 1-800-649-3777. An EOE.