What are the responsibilities and job description for the Service Coordinator position at Wolverine Power Systems?
Role Description The Service Coordinator is a full-time, on-site role based in Zeeland, MI, responsible for organizing and overseeing daily service activities within the automotive service department. This position manages customer appointments, service work orders, and coordination between technicians, parts staff, and other team members to ensure timely and accurate completion of services. The Service Coordinator communicates with customers about service needs, estimates, timelines, and follow-up, maintaining clear documentation and records in company systems. Daily tasks include answering phones, job routing for technicians, updating job statuses, tracking workflow, and assisting with resolving customer concerns. The role requires consistent collaboration with management and technicians to support efficient operations, improve processes, and maintain a consistent flow of work assignments.
Qualifications
- Candidates should possess strong Service Coordination skills, including scheduling, tracking work orders, and managing service workflows.
- Candidates should possess excellent Customer Service and Interpersonal Skills to interact with customers and team members in a professional, courteous manner.
- Candidates should possess clear Communication skills, both verbal and written, to convey service information, document details, and follow up effectively.
- Candidates will ideally possess basic dispatch and job routing skills to support efficient shop processes, prioritize tasks, and ensure timely completion of services.
- Additional beneficial qualifications include prior experience in a dispatch or service-oriented environment, proficiency with computer systems and service software, strong organizational and time-management abilities, and a high school diploma or equivalent.