What are the responsibilities and job description for the Fulfillment Associate position at Wolters Kluwer?
Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.
Who We Are:
Wolters Kluwer: The world is a big place, find your place here.
What We Offer:
The Fulfillment Associate role offers growth potential opportunities, professional development, an engaging small team environment, and amazing benefits.
What You'll be Doing:
As a Fulfillment Associate, you will ensure customer orders are processed efficiently and shipments are handled accurately. You will coordinate with third-party vendors, perform inventory checks, and maintain documentation to support smooth operations. Your role will be essential in meeting customer service standards and optimizing order fulfillment processes.
Our Location: 6815 Saukview Drive, St. Cloud, MN, 56303
Hours: 8:30 a.m. - 5:30 p.m., Monday - Friday
Key Tasks:
- Process and manage customer orders.
- Coordinate shipping and logistics.
- Communicate with third-party vendors for order fulfillment.
- Conduct regular inventory checks and updates.
- Maintain operational documents and records.
- Assist in preparing volume and demand planning analyses.
- Address customer inquiries with enhanced responsiveness.
- Identify and report operational inefficiencies.
- Support the team with administrative tasks.
- Assist in training new team members on basic tasks.
You're a Great Fit if You Have:
- High school diploma or equivalent required, Bachelor's degree preferred
- Advanced Order Entry Systems: Proficiency in more complex order entry tasks.
- Inventory Management: Understanding of basic inventory management principles.
- Enhanced Customer Service: Improved skills in handling customer inquiries.
- Vendor Coordination: Ability to communicate effectively with third-party vendors.
- Problem Solving: Basic skills in identifying and addressing operational issues.
- Multitasking: Ability to manage multiple tasks efficiently.
- Documentation and Reporting: Enhanced ability to maintain accurate records.
- Collaboration and Training: Skill in working with and supporting team members.
- Ability to work in the St. Cloud, MN office, Monday thru Friday.
We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #Bethedifference
Additional Information:
Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available at
https://www.mywolterskluwerbenefits.com/index.html
Diversity Matters: Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.
The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They’re not intended to be an exhaustive list of all duties and responsibilities and requirements.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Compensation:
Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $45,100 - $61,700Salary : $45,100 - $61,700
