What are the responsibilities and job description for the Fulfillment Associate - Document Managment position at Wolters Kluwer?
Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.
Who We Are: Wolters Kluwer: The world is a big place, find your place here.
What We Offer:
The Fulfillment Associate role offers growth potential opportunities, professional development, an engaging small team environment, and amazing benefits.
What You'll be Doing:
As a Fulfillment Associate - Document Management and Processing, you will be responsible for preparing, reviewing, and submitting corporate filings with the Illinois Secretary of State. This role ensures accuracy, compliance with state requirements, and timely processing of business entity documents. The Specialist serves as a subject‑matter expert on Illinois corporate statutes, franchise tax rules, and filing procedures, providing guidance to internal teams and customers.
This position is ideal for someone who thrives in a detail‑oriented, deadline‑driven environment and enjoys navigating complex regulatory requirements.
Our Location: 600 S. Second Street Springfield, IL 62704
Hours: 8:00 a.m. - 5:00 p.m., Monday - Friday
Key Tasks:
Filing & Compliance
Additional Information:
Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available at https://www.mywolterskluwerbenefits.com/index.html
Diversity Matters: Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.
The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They’re not intended to be an exhaustive list of all duties and responsibilities and requirements.
Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Compensation:
$25,200.00 - $42,300.00 USD
Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.
Additional Information:
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.
Who We Are: Wolters Kluwer: The world is a big place, find your place here.
What We Offer:
The Fulfillment Associate role offers growth potential opportunities, professional development, an engaging small team environment, and amazing benefits.
What You'll be Doing:
As a Fulfillment Associate - Document Management and Processing, you will be responsible for preparing, reviewing, and submitting corporate filings with the Illinois Secretary of State. This role ensures accuracy, compliance with state requirements, and timely processing of business entity documents. The Specialist serves as a subject‑matter expert on Illinois corporate statutes, franchise tax rules, and filing procedures, providing guidance to internal teams and customers.
This position is ideal for someone who thrives in a detail‑oriented, deadline‑driven environment and enjoys navigating complex regulatory requirements.
Our Location: 600 S. Second Street Springfield, IL 62704
Hours: 8:00 a.m. - 5:00 p.m., Monday - Friday
Key Tasks:
Filing & Compliance
- Prepare, review, and submit Illinois corporate filings, including:
- Articles of Incorporation and Organization
- Amendments, mergers, conversions, and dissolutions
- Annual Reports and franchise tax filings
- Reinstatements and assumed name filings
- BCA 14.30, 5.10, 13.15, and related forms
- Ensure filings meet all statutory requirements and avoid rejections.
- Calculate Illinois franchise tax and penalties accurately.
- Monitor filing deadlines to maintain good standing for clients.
- Provide consultative guidance on Illinois filing requirements, turnaround times, and compliance obligations.
- Communicate filing status, issues, and resolutions clearly and professionally.
- Collaborate with internal teams (Fulfillment, SOP, Customer Service, Research) to resolve complex filing scenarios.
- Maintain accurate documentation and records of all filings.
- Identify process improvements to reduce rejections and increase efficiency.
- Stay current on Illinois legislative and procedural changes affecting business filings.
- Assist with training new team members on Illinois processes and best practices.
- 2 years of experience in corporate filings, legal compliance, or a related field
- Strong understanding of Illinois corporate statutes and Secretary of State procedures (preferred)
- High school diploma required; associate or bachelor’s degree a plus
- Excellent written and verbal communication skills
- Strong analytical and problem‑solving abilities
- High attention to detail and accuracy
- Proficiency with Microsoft Office (Word, Excel, Outlook) and data‑entry systems
- Ability to manage multiple deadlines in a fast‑paced environment
- Willingness to work overtime during peak periods
- Experience with franchise tax calculations
- Familiarity with corporate service providers or legal support environments
- Ability to interpret state statutes and procedural guidelines
- Strong customer‑service orientation
- The ability to work in the Springfield, IL office Monday - Friday. This is an in-office role
Additional Information:
Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available at https://www.mywolterskluwerbenefits.com/index.html
Diversity Matters: Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.
The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They’re not intended to be an exhaustive list of all duties and responsibilities and requirements.
Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Compensation:
$25,200.00 - $42,300.00 USD
Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.
Additional Information:
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.
Salary : $25,200 - $42,300