What are the responsibilities and job description for the Fulfillment Associate, Document Management position at Wolters Kluwer?
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As a Fulfillment Associate, Document Management for Wolters Kluwer’s CT business, you have primary responsibility for providing superior service by analyzing customers’ requests, ensuring compliance and accuracy, resolving or escalating issues, following requests through to completion, and communicating progress to customers and internal teams.
You will support the Service of Process (SOP) function by receiving (via personal service, certified, regular mail), processing and scanning documents sent to the office in our capacity as registered agent. You will learn the comprehensive CT product line and jurisdictional rules and regulations; field incoming questions; review and fulfill incoming requests; assist process servers; contribute to customer satisfaction and organizational success; participate in process improvement initiatives.
You will report to the Manager, Fulfillment and work from our local office in Phoenix, AZ. We offer a M-F schedule, full benefits, matching 401k, generous PTO, and a career opportunity.
Responsibilities:
- Fulfill orders for internal and external customers by scanning and processing documents.
- Assists Process Servers in the completion of service for CT’s Registered Agent function.
- Research legal documents.
- Resolve or escalate issues.
- Follow requests through to completion.
- Communicate progress to customers and our teams.
- Navigate quickly between multiple processing systems and databases.
- Contribute to customer satisfaction and organizational success.
- Participate in process improvement programs, best practices, and occasional special projects.
- Process State and customer documents following established standard operating procedures using proprietary and Microsoft suite applications.
Qualifications:
Education:
- High School diploma or equivalent. Prefer some college.
Experience:
- 1 years customer service experience. Prefer experience in retail, hospitality, or office environment.
- Good typing skills (30 wpm.).
- Experience with ERP systems and databases preferred.
Skills:
- Order Entry Systems: Proficiency in using order entry software.
- Attention to Detail: Ability to maintain accuracy in order processing.
- Customer Service: Basic understanding of customer service principles.
- Communication: Effective verbal and written communication skills.
- Time Management: Ability to manage time and prioritize tasks.
- Team Collaboration: Willingness to work collaboratively with team members.
- Documentation: Ability to maintain and organize operational documents.
- #LI-Onsite
Benefits:
A comprehensive benefits package that begins your first day of employment. Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available -
https://www.mywolterskluwerbenefits.com/index.html
Diversity Matters:
Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.
Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.