Business Analysis Manager - Senior Business Process Consultant

Hybrid role out of either the Chicago, IL or New York, NY office location.

Essential Duties:

Drive the strategy, definition and design of complex new or upgraded platforms, processes or projects

• Leads others in designing initiatives, identifying tools/technology and/or re-engineering processes to improve customer service, productivity, quality and efficiency within the business
• Serve as an advisor to senior management, develop and maintain relationships with business owners, technical resources and internal teams
• Act as the ‘Voice of the Field’ for process re-engineering and technology initiatives
• Leads the continuous evolution of platform, process and project strategy to grow revenue, improve operational efficiency, and satisfy business mandates.
• Support stakeholders in Sales, Service, Fulfillment, Product Management, Finance/Accounting and technology in the creation of investment cases and project initiation documents
• Partner with business owners to analyze and fully understand project goals and objectives
• Translate approved investment cases and strategic objectives into business requirements briefs and system/functional requirements.
• Create use case documentation, process flows, paper prototypes/wireframes
• Determine the impact of new functionality to existing processes and functionality
• Ensure the final solution efficiently and effectively meets stakeholder needs through monitoring and trend analysis

Drive the development of new or upgraded customer-facing or internal platforms, processes or projects

• Act as the point person for clarification of specifications and requirements throughout development
• Provide business leadership (e.g., make business decisions; liaise with business owners) throughout development.
• Collaborate with internal stakeholders and experts to generate optimal implementation solutions and validate the implementation approach.
• Review and sign off on all project documentation
• Provide on-going/ad-hoc support for all internal teams throughout development
• Manage project team priorities; monitor project progress, ensuring progress continuously complies with defined charter, strategy, timelines, budgets and scope
• Identify and mitigate risks and issues that may delay release or increase costs
• Escalate or engaging additional resources to resolve issues in a timely manner
• Keep project stakeholders informed of project progress and issues
• Assume final accountability for the success of each improvement initiative.

Facilitate a smooth transition of a quality project/upgrade to a production environment

• Review and approve QA test approach, test cases and test results documents.
• Create and execute user acceptance testing materials/plans for internal users.
• Support the preparation and execution of user acceptance tests and/or beta tests for external customers.
• Perform production migration shakeout.
• Document project release notes to accompany the release.
• Facilitate the transition of knowledge to the functional and supporting teams within the organization
• Monitor the release for acceptable performance and providing ongoing support and maintenance during the post-deployment phase.
• Participate in training initiatives to educate internal teams and end users
• Support internal teams to effectively utilize existing tools to perform daily activities.

Other Duties:

• Manages time and company resources appropriately.
• Performs other duties as requested by the Director – Business Operations.

Qualifications:

Education: Bachelor’s Degree in Business, Information Technology or related discipline; OR, if no degree, 7 years of experience in Operations, Sales, Product Development, Business Analysis, Project Management or other function that shows high organization and ability to execute.

Preferred: Master’s Degree in Business Administration.

Experience: Minimum Experience: 8 years of experience in Business Analysis, Operations, Product Development, Project Management, or other function that show high organization and ability to execute, including:

• Eliciting and documenting clear functional and detailed requirements.
• Demonstrating strong analytical and problem-solving skills.
• Defining solutions to operational and technical issues (e.g., applying business modeling concepts).
• Translating business needs into creative system/process requirements.
• Initiating and implementing process improvement initiatives.
• Participating in the software development lifecycle (e.g., Agile/SAFe, Waterfall).
• Demonstrating project management skills.
• Demonstrating organization, time management, and multi-tasking skills.
• Collaborating across multiple internal teams (e.g., technical and business resources).
• Demonstrating strong written and verbal communication, especially when communicating complex ideas to senior stakeholders.
• Utilizing the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Utilizing Requirements Management and Diagramming Tools – ADO, JIRA, Confluence; Lucid, Miro, Microsoft Visio.

Preferred Experience: 10-12 years of experience in Product Development, Business Analysis, or Project Management

Certifications

Minimum: None.

Preferred: Six Sigma Green or Black Belt Certification.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.