VP, Operations Enablement

The VP, Operations Enablement will lead the transformation of the Operations organization across Wolters Kluwer Health. Acting as the chief of staff and strategic right hand to the SVP, Operations, this role will drive alignment, execution, and performance across all operational pillars. The leader will oversee the operational transformation agenda, coordinate strategic initiatives, and ensure the organization delivers measurable value and efficiency. The successful candidate will be a visionary leader capable of merging strategic planning with tactical execution, leveraging technology (especially AI and automation) and championing organizational change to deliver superior business outcomes. Key Responsibilities: The VP, Operations Enablement will serve as the integration point across all of operations. Drive alignment with cross-functional stakeholders in Finance, IT, and Global Business Systems. Establish clear OKRs, track progress, and ensure accountability for performance and outcomes. The role will have direct oversight and responsibility for the following critical functions and associated teams: Operations Transformation & Strategic PMO Lead division-wide transformation initiatives to modernize Operations and deliver on cost, quality, and speed targets. Partner with the SVP, Operations to translate strategic priorities into actionable execution plans. Lead the Program and Portfolio Management Office (PMO) to ensure rigorous governance, prioritization, and successful execution of all major operational programs. Provide strategic oversight across key programs, including Customer Service Transformation, Content Operations Modernization, and Print & Fulfillment Optimization. Business Transformation & Change Management Develop and execute comprehensive change management strategies to ensure high adoption of new processes and systems Back Office & Content Systems Product Ownership Act as the Product owner for all core back-end business systems (e.g. ERP, CRM modules, workflow tools), ensuring their design and evolution align perfectly with operational needs and business goals Serve as the executive Product Owner for critical Content Management Systems and related platforms, defining the roadmap to optimize content lifecycle management and operational use. AI & Automation Strategy Establish and lead the strategy for identifying, developing and deploying AI and robotic process automation (RPA) solutions within operations to drive significant efficiency gains and cost reduction Business Insights Lead the Data & Analytics function for Operations, translating complex data into actionable business insights that inform strategic decisions and process improvements. Vendor Management & Performance Standardize and optimize the operational vendor management lifecycle, including partnering with procurement and implementing rigorous performance monitoring to ensure maximum value and service delivery. Qualifications: Extensive Leadership Experience – 15 years in operations, transformation, or large-scale program leadership within complex, matrixed organizations. Strategic & Tactical Execution – Proven ability to translate strategic priorities into actionable plans and deliver measurable business outcomes. Technology & Automation Proficiency – Strong understanding of AI, robotic process automation (RPA), and enterprise systems (ERP, CRM, workflow tools). Business Systems Transformation – Demonstrated ability to lead modernization and optimization of core business systems and content platforms to align with operational goals. Data Governance & Analytics – Ability to oversee master data management and leverage analytics to inform strategic decisions and operational improvements. Executive Communication & Stakeholder Management – Exceptional ability to influence, align, and communicate effectively with senior leaders and cross-functional teams. Change Management Expertise – Skilled in developing and executing comprehensive change management strategies to drive adoption of new processes and systems. Program & Portfolio Management – Experience leading PMO functions, ensuring governance, prioritization, and successful execution of major initiatives. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $203,900 - $262,150 If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide. Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time. Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers. We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide. For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. In 2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Careers Privacy and Cookies Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.

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