Senior UX/CX Research Consultant –  Hybrid USA R0050257

Senior UX/CX Research Consultant – Hybrid USA R0050257 | DXG | EXO | Wolters Kluwer DXG U.S., Inc. The Company Wolters Kluwer is a global leader in professional information services. Business Owners and professionals in the areas of Legal, Tax, Health, Finance, and Compliance sectors rely on Wolters Kluwer's market-leading information-enabled tools and expert software solutions to manage their businesses efficiently, deliver results to their clients, and succeed in an increasingly dynamic world. Wolters Kluwer combines deep domain knowledge with specialized technology. Our portfolio offers software tools, coupled with content and services, that enable customers to make informed decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, and build better judicial and regulatory systems. We help our clients get it right. The Business Unit The Digital eXperience Group (DXG) co-creates products and solutions and consults with Wolters Kluwer business units around the globe. Our business unit partners serve professionals in demanding knowledge-based industries where you have to be right. DXG’s wide and growing array of solutions and services supports business units in building and expanding their online product portfolios. DXG provides global leverage of industry and customer insight, driving technology capabilities for local product innovation. The Position The Senior CX/UX Research Consultant is responsible for enhancing our customer-facing products and solutions within Wolters Kluwer’s CT Corporation business unit by driving a deep understanding of customer jobs to be done, unmet needs, and pain points. The Senior UX/CX Research Consultant will report to the Lead UX/CX researcher. Together with a multidisciplinary team of product and technology managers, user-experience designers, and engineers, the Senior UX/CX Research Consultant will continuously help to improve the end-to-end experience by performing a variety of UX Research studies to support product development needs within CT Corporation. Closely aligned with the Lead Research Consultant, this role will foster a close partnership with senior business and development stakeholders, delivering world-class experiences through data-driven decision-making and creating useful, usable, and delightful new and existing solutions and patterns. Responsibilities include, but not limited to: Work Arrangement Hybrid: Eight days a month we come together in the closest office within 50 miles to experience the value of connecting with colleagues. This role is a part of [DXG | EXO | Wolters Kluwer DXG U.S., Inc.] Please view the site office location directory for potential office preferences nationwide. https://bit.ly/Find_A_WK_Office Required Job Qualifications Must be legally authorized to work in the USA permanently At least 6 years of relevant research experience in an industry or start-up. Familiarity with principles of Lean Product and Lean UX Ability to act as a liaison among the UX, product, and technology teams to ensure standards of excellence are met and to build trusted relationships Comfortable leading visioning workshops with multidisciplinary teams of business, technology, content, and user experience roles Have experience working in distributed, collaborative teams and working directly with development groups for the implementation of designs Experience working in a Lean/Agile development environment Some experience working with organizational change management. Preferred Job Qualifications Bachelor's degree (BA) from a four-year college or university (or equivalent). Master’s degree preferred. Experience working in a finance or corporate compliance environment is preferred, but not required. Exceptional communication and presentation skills Excellent time and project management skills Essential Duties and Responsibilities Collaborating with leaders in Product Management, UX Design, and Engineering, to understand business objectives and employ appropriate research methods to drive design and business decisions. Foster close partnerships with senior business stakeholders and development heads to deliver world-class experiences through data-driven decision-making. Lead the planning and execution of user research initiatives, employing a variety of generative and evaluative research methods. Partner with embedded UX design leads/teams to evaluate prototypes and solutions with customers. Ensure Product teams gain a deep understanding of user needs, behaviors, and motivations. Ensure that product teams utilize research findings, data, and insights to inform design decisions and validate design solutions. Drive the culture of feedback and metrics to drive continuous improvement in the user experience. Support exploration and experimentation with AI based on identified patterns and use cases from the user research. Stakeholder management: Collaborating with cross-functional teams, including product managers, developers, and stakeholders, to ensure alignment and a shared understanding of user experience goals. Regular, transparent communication of status and metrics to management and stakeholders Advocate for, and actively implement, standard processes to ensure quality and consistency of work, and a joined-up approach for all teams in the business group/division. Involve all members of cross-functional teams in research and analysis Industry awareness: Staying up to date with the latest trends, technologies, and best practices in user experience research. Keep up to date with the latest UX practices, innovations, and tools. Engagement in changing AI technology and patterns Additional Information Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available: 🔗 https://www.mywolterskluwerbenefits.com/index.html Company Overview Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands. • Ranked by Forbes Magazine as among America’s Best Large Employers for 2022 - #84 • Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023 • WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023 Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time. #LI-Hybrid Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide. Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time. Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers. We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide. For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. In 2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Careers Privacy and Cookies Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.

Salary : $6 - $6