What are the responsibilities and job description for the Retail Account Manager position at wolt?
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
What you'll be doing
- Successfully onboarding and training venues together with Retail Associates, providing them with all the tools and information to start working as soon as possible.
- Driving and managing Month over Month sales growth of our current venues and improving venue performance by measuring critical KPIs, strong analysis and frequent quality and satisfaction checks.
- Owning the partner’s assortment - suggesting which products should be listed initially, and working with the partner to constantly add/remove items to improve customer conversion.
- Working with the partner to improve overall conversion rates by sharing tools and best practices to help ensure the partner’s success.
- Getting feedback from our partners and translating it into product, marketing and operations improvement
- Key communicator between our operations and Retail partners.
- Working closely together with the marketing team to plan and execute campaigns together with Retail partners.
Qualifications
- You have proven experience from previous account management, business development or similar role.
- You are a self-starter, reliable team player with the ability to deliver results on-time and successfully manage multiple projects simultaneously
- You cultivate extensive mutually beneficial relationships
- You are structured, detailed, and service-oriented.
- Strong analytical experience and specific knowledge of analytical dashboards - for example, Looker or Power BI.
- You have strong problem-solving skills with a bias for action and impact.
- You have a proactive mentality - an independent thinker who can work with limited guidance but can deliver a successful outcome. through grit and determination
- Excellent interpersonal skills with the ability to adapt tone to suit the audience.
- Fluent in Georgian and English
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.