Account Executive, Ticket Services

POSITION SUMMARY

The Account Executive, Ticket Services will report to the Manager of Services and Retention and will be responsible for the management of approximately 1500 accounts and delivering a high level of professionalism while building a personable relationship for tickets and annual donations.   

RESPONSIBILITIES

• Daily account management of approximately 1500 current ticket holders and donors
• As directed by leadership, responsible for selling tickets for football, men’s and women’s basketball, baseball, and other Olympic sports
• Meet and exceed monthly and yearly renewal and sales goals
• Coordinate and facilitate annual gifts to the Wolfpack Club in conjunction with season ticket packages
• Responsible for making a minimum of 70 outbound customer touchpoints per day
• Generate new business through growth and upgrading of existing accounts as well as seeking our referrals from current account holders
• Build strong relationships with assigned accounts through proactive outreach including, but not limited to phone calls, seat visits, emails, appointments, and handwritten notes
• Assist in developing and executing customized service and touch point programs for accounts
• Properly manage and document all contacts via Paciolan and Salesforce CRM, including resolving all customer complaints, inquiries, and requests in a timely manner
• Process ticket orders and work with ticket operations staff to ensure proper procedures are met, including PCI standards
• Work home athletic events, as assigned by Manager of Services and Retention
• Readiness to be a steward of the Wolfpack Club and NC State Athletics in person at events and appointments

MINIMUM REQUIREMENTS

• Bachelor’s degree or equivalent combination of education and experience
• At least 1 year of ticket sales experience

QUALIFICATIONS/EXPERIENCE

• Experience utilizing Paciolan ticketing systems and SalesForce CRM platform
• Sales and customer service experience
• The position requires the work of non-traditional hours including nights, weekends, holidays as well as reliable transportation to and from work and events
• Genuine desire to help others and assist in achieving department goals
• Computer proficient (Microsoft Word, Excel, etc.) and detail oriented
• Ability to be a team player and collaborate with other team members
• High level of professionalism, with the ability to relate to all levels of staff, department leaders, and fans
• Willingness to learn and adapt to new ideas presented by other department members
• Ability to identify problems and develop potential solutions, as needed

PHYSICAL DEMANDS/WORK ENVIRONMENT

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is often required to sit and to use their hands and fingers to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb, balance, and to stoop, crouch, or crawl. Vision abilities required by this job include close vision.

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions.

WORKING CONDITIONS

While performing the responsibilities of the job, the employee is required to work in an office setting. The employee may occasionally be exposed to moving mechanical parts and vehicles. The noise level in the work environment is usually quiet to moderate.

While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the described essential functions.

The above statements are intended to describe the general nature of the work being performed by people assigned this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

WORKING HOURS

Full-Time

8:30am - 5:00pm M-F and other hours as needed to fulfill the responsibilities of the position

SALARY

$48,000 - $52,000 annually

BENEFITS

• 100% employer funded health insurance
• Dental/Vision insurance
• Life insurance
• 403(b) contributions and employer match