Wolford - Store Manager

Store Manager 

Wolford is seeking talented candidates for a Store Manager Opportunity at our boutique in Boston!

About Wolford

 Wolford represents the epitome of luxury and innovation in legwear and bodywear. With a rich heritage of knitting expertise and a global presence, we are committed to delivering exceptional quality, unmatched comfort, and a tailored customer experience. We empower our teams to exceed expectations, foster innovation, and contribute to the growth of a timeless, desirable brand.

Join the World of Wolford — and help shape our future.

Position Summary:

 We are seeking an experienced and motivated Store Manager to lead our boutique team and deliver exceptional customer experiences in alignment with the Wolford brand. The ideal candidate will be a passionate leader with a strong background in luxury retail, a keen sense for team development, and a focus on achieving sales goals.

Key Responsibilities:

• Recruit, onboard, and retain a high-performing sales team in accordance with HR guidelines.
• Set monthly individual sales targets and drive performance through ongoing coaching and development.
• Lead by example through active presence on the sales floor, delivering best-in-class customer service.
• Monitor daily team operations, including scheduling, attendance, and productivity.
• Address performance and behavioural issues in collaboration with Human Resources and in line with company policies.
• Conduct regular performance evaluations and foster a culture of accountability and growth.
• Organize and execute the annual inventory stock take.
• Analyze sales trends and identify market opportunities for growth and client acquisition.
• Maintain visual and operational excellence in-store to uphold brand standards.

Qualifications & Skills:

• Proven experience as a Store Manager in a retail environment (luxury retail strongly preferred).
• Strong leadership and team-building capabilities with the ability to motivate and inspire.
• Excellent verbal and written communication skills.
• Ability to analyze data, communicate sales results, and set actionable goals.
• Proficiency in MS Office Suite, especially Excel.
• Strong problem-solving skills and ability to manage competing priorities.
• Customer-centric approach with a genuine passion for delivering elevated service.

Leadership Expectations:

• Host weekly team meetings to share business updates, store performance, and upcoming priorities.
• Foster open communication and gather team feedback to drive continuous improvement.
• Always represent the Wolford brand with professionalism and integrity.

Benefits & Perks:

• Become a brand ambassador for Wolford and join a global luxury fashion house.
• Competitive salary and 401(k) with company contribution.
• Medical, dental, and vision insurance.
• Paid vacation, personal, and sick time.
• Opportunity to shape the future of the “World of Wolford.”

Wolford is an equal opportunity employer and is committed to creating an inclusive environment for all employees. We celebrate diversity and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected status. All employment decisions are based on qualifications, merit, and business needs.