What are the responsibilities and job description for the Call Center Manager position at Wolfers Inc?

Second to None...Since 1901"

Who We Are :

We're proud of our growth, and it's all thanks to the amazing people we hire - people like you! For over 120 years, we've been making a difference in the Portland metro area, you may have seen our trucks or ads along the way. Here, you're truly appreciated for your commitment to doing things right and never cutting corners. We believe in supporting you with ongoing training and education, so you're always growing in your career. Whether you're in the office or in the field, there's nothing quite like hearing customers rave about you, requesting to speak with you by name, and trusting you to work in their homes. When you're part of a team that strives to be the best, the rewards are huge - not just in terms of what you earn, but also in the satisfaction of knowing you're doing work that matters. People come to us for a job, but they stay for the career, the growth, and the opportunity to thrive.

What's in it for you?

Annual compensation earnings of $75k-$110k depending on experience (base bonus opportunity).
75% coverage of premiums for medical, dental and vision coverage for you.
25% coverage of premiums for medical, dental and vision coverage for your dependents.
Company provided technology including an iPhone, laptop & access to integrated software.
401k Plan with a company match.
Paid time off.
6 paid holidays.
Biweekly pay.

The experience we need :

5 years of management experience.

Experience managing 10 direct reports.

Previous experience as a call center manager is a plus, but not required!

Familiarity with ServiceTitan.

Who you are :

Relationship builder : Have the natural inclination to establish and maintain relationships with other department managers based on trust, respect, and open communication.

Accountable : Take responsibility for your actions, decisions, and outcomes, both individually, and for the team you'll manage.

Coachable : Open to feedback; show a willingness to learn and grow all while maintaining a professional tone and positive attitude.

Strong communicator : Clearly and effectively communicate ideas, concepts, and metrics to the intended audience.

Active listener : Fully engage with the conversation at hand with the intent to focus on the message that is being delivered.

What you will do :

Ensure a full call board; we take care of as many customers as we can on a daily basis while keeping our technicians as productive and effective as possible.

Adhere to internal processes and scripting that demonstrates our company culture, our values, and the caliber of service we expect to provide to every customer.

Act as a player / coach; must be willing to do the core job along side of your team at regular intervals, but do so while leading and guiding those who report to you in the call center.

Salary : $75,000 - $110,000

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What are the responsibilities and job description for the Call Center Manager position at Wolfers Inc?

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